[Hiring] Clinical Trials IWRS Monitor @Everest Clinical Research

Role Description

To drive continued success in this exciting clinical research field, we are seeking a committed, skilled, and customer-focused individual to join our winning team as a Clinical Trials IWRS Monitor for our Toronto/Markham, Ontario, Canada on-site location, or remotely from a home-based office anywhere in Canada in accordance with our Work from Home policy. This is a full‑time, permanent position providing overnight support, Sunday through Friday, from 11:00 p.m. to 7:00 a.m.

• Act as primary contact with CTT Users for the Everest IWRS/IRT and eDiary team via the CTT Helpdesk telephone or IWRS helpdesk email accounts.
• Support client request and issue analysis, problem solving, and resolution, working closely with CTT Developers and internal Everest Data Management and Statistical & Programming teams.
• Monitor data generated within CTT applications to ensure accuracy and quality, including:
  • Daily checks of automated data queries built in the CTT applications.
  • Weekly manual checks of the data generated from the system.
• Coordinate and verify changes to the database and application using appropriate change control procedures and ensure comprehensive and accurate documentation is completed.
• Act as off-hours escalation point for junior IWRS Clinical Monitor resources or the outsourced call centre service to resolve high urgency client requests (based on agreed rotational schedule amongst IWRS Clinical Trials Monitor resources).
• Generate, maintain, and/or review CTT Requirements Specification documents.
• Execute CTT application test planning, test plan, and test script development and Stage I and II testing activities for CTT applications (newly developed applications or application change requests).
• Generate, maintain, and/or review Quick Reference Guides for all CTT studies.
• Conduct CTT demonstrations to sponsors as well as training demonstrations to study team members.
• Support communications and coordination with Sponsors, Study Team Members, Depot personnel and internal Everest data management and statistical leads across the IWRS development lifecycle.
• Cooperate with and assist, when required, data management quality assurance (QA) personnel in performing QA procedures on CTT applications.
• Analyze CTT monitoring and support trends to identify new CTT core features that will improve efficiency, effectiveness, user satisfaction and market competitiveness to support CTT product development planning.
• Provide analytical, report generation, and project execution support to CTT and Everest management team members for internal CTT capability development initiatives.

Qualifications

• A Bachelors’ degree in health science, physical or biological fields.
• At least 3 years’ experience in clinical trial data processing and management.
• Education or experience must demonstrate the ability to work independently.
• Clear, professional and energetic telephone voice.
• Detailed approach to data review and system development.

Benefits

• Robust benefits package to support health, well-being, and growth, including:
  • Medical, dental, and vision coverage.
  • Life & AD&D insurance.
  • Short- and long-term disability.
  • Tuition reimbursement.
  • Fitness reimbursement.
  • Employee assistance program (EAP).
  • Pension plan.
  • Generous paid time off and sick leave.
  • Opportunity to earn a performance-based bonus.
• Estimated Salary Range: $45,000 - $65,000.

Company Description

Everest Clinical Research (“Everest”) is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries. Everest has been an independent CRO since 2004 with a strong foundation as a statistical and data management center of excellence. Everest is known in the industry for its high quality deliverables, superior customer service, and flexibility in meeting clients’ needs.