[Hiring] Clinical Support RN @Rocket Doctor

Role Description

We are looking for a proactive and experienced Registered Nurse to join our virtual healthcare team in a clinical support role focused on referrals, diagnostic results, and post-visit follow-up. In this role, you’ll help ensure that patients receive appropriate follow-up after their Rocket Doctor visits by managing referrals, reviewing lab and diagnostic results, supporting prior authorizations, and carrying out defined clinical tasks under physician guidance or approved protocols. This is a part-time, remote position ideal for an RN who is comfortable working independently, managing multiple clinical workstreams, and operating in a fast-paced virtual care environment. The role requires strong communication, excellent attention to detail, and the ability to reliably manage time-sensitive follow-up tasks.

• Monitor clinical inboxes, emails, and faxes for lab results, diagnostic findings, referrals, and patient communications
• Review lab and diagnostic results and identify abnormal, urgent, or critical findings
• Escalate urgent or critical results to the appropriate physician according to established protocols
• Track abnormal results and follow-up tasks until they have been appropriately addressed
• Carry out defined physician-directed clinical tasks under approved protocols or standing orders and within scope of practice
• Communicate physician-approved follow-up instructions to patients
• Perform post-visit clinical follow-up, including symptom checks, repeat testing coordination, medication-related follow-up, and other assigned clinical tasks
• Manage and process incoming referrals from physicians and PAs
• Triage and prioritize referrals based on urgency, completeness, and medical necessity
• Research and identify appropriate specialists or clinics based on clinical need, location, insurance eligibility, and availability
• Prepare and submit prior authorizations and insurance-related paperwork
• Support patients with referral scheduling and locating facilities or specialists that accept their insurance
• Track referrals through completion and help ensure relevant consultation notes and recommendations are returned to the clinical team
• Maintain internal referral tracking systems, databases, and specialist directories
• Accurately document all actions, communications, and follow-up plans in the EMR
• Respond to patient inquiries related to referrals, lab results, and follow-up care
• Support chronic care management and other longitudinal care programs as needed
• Reliably monitor and respond to Slack, email, and assigned work queues during scheduled working hours
• Ensure all practices are HIPAA-compliant and protect patient confidentiality
• Participate in virtual team and medical meetings

Qualifications

• Active Registered Nurse (RN) license in the state where services are provided
• 2+ years of experience in a clinical nursing, ambulatory care, primary care, care coordination, referral management, or similar role
• HIPAA certification
• Strong understanding of medical terminology, medical specialties, lab result interpretation, and medication management
• Experience reviewing and triaging clinical results
• Experience with referrals, prior authorizations, insurance workflows, or care coordination
• Experience with EMRs and familiarity with laboratory or clinical portals such as Quest/Quanum
• Ability to carry out physician-directed tasks with professionalism, accuracy, and appropriate clinical judgment
• Proficient with Gmail, Excel or Google Sheets, Zoom or Google Meet, Slack, Adobe PDF, and web-based healthcare portals
• Comfortable working independently in a remote environment
• Reliable home internet and a private workspace suitable for handling protected health information
• Ability to troubleshoot basic technology issues independently
• Exceptional attention to detail, organization, time management, and documentation skills
• Strong written and verbal communication skills with patients, providers, and team members
• Ability to adapt to changing workflows and follow standardized processes
• Must be fluent in English; a second language such as Spanish would be an asset

Preferred Qualifications

• Previous experience in telehealth, virtual care, primary care, or ambulatory care
• Experience with chronic care management or other longitudinal care programs
• Experience carrying out clinical tasks under physician protocols or standing orders
• Experience with referral coordination and closed-loop referral workflows
• Experience with medication prior authorizations
• Experience working with Medicare, Medicaid, and commercial insurance plans