[Hiring] Clinical Support Coordinator @CVS Health

Role Description

The Clinical Support Coordinator (CSC) provides non-clinical administrative support to clinical teams to ensure timely, accurate, and efficient coordination of patient care activities. This role serves as a key partner to nurses, pharmacists, providers, and internal business partners by managing administrative workflows, maintaining patient records, coordinating documentation, and supporting therapy-related processes.

The Clinical Support Coordinator is responsible for delivering exceptional customer service while ensuring compliance with company policies, regulatory requirements, and quality standards.

• Highly organized and detail-oriented
• Able to prioritize multiple tasks in a fast-paced environment
• Strong communication, collaboration, and problem-solving skills
• Works closely with cross-functional teams to improve operational efficiency and support positive patient outcomes

Qualifications

• High school diploma or equivalent required
• Experience in healthcare administration, specialty pharmacy, or a clinical support environment preferred
• Strong organizational, time management, and multitasking abilities
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and healthcare documentation systems
• Ability to work independently and collaboratively in a team-oriented environment
• Demonstrated commitment to quality, accuracy, and exceptional customer service

Requirements

• Two or more years of experience in healthcare, specialty pharmacy, care coordination, or a clinical support environment preferred
• Experience supporting specialty therapies, infusion services, or complex patient care programs
• Knowledge of healthcare regulations, including HIPAA, and an understanding of specialty pharmacy or infusion workflows
• Experience using electronic health record (EHR) systems and healthcare applications such as Epic, Microsoft Office Suite, and other clinical documentation platforms
• Demonstrated ability to manage multiple priorities while meeting service level agreements (SLAs) and quality standards in a fast-paced environment
• Strong analytical and problem-solving skills with a focus on continuous process improvement
• Excellent interpersonal, written, and verbal communication skills with the ability to build effective relationships across multidisciplinary teams
• Proven ability to work independently while collaborating effectively with cross-functional teams
• Experience with quality assurance, documentation review, data tracking, and reporting
• Customer-focused mindset with a commitment to delivering exceptional service to patients, providers, and internal stakeholders
• Ability to adapt to changing priorities and contribute positively to organizational change initiatives

Benefits

• Comprehensive and competitive mix of pay and benefits
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and other resources, based on eligibility