[Hiring] Clinical Support Representative @CVS Health

Role Description

Responsible for supporting the Nursing department by ensuring timely and accurate tracking of Plan of Treatment documents in medical records software. Individual will maximize contact with providers to obtain signatures. Team member will effectively execute the process that is consistent with the management and organizational goals.

• Contacting prescriber offices to obtain fax numbers or prescriber email addresses via phone call
• Faxing nursing Plan of Treatments to appropriate prescriber fax number or email address
• Tracking Plan of Treatment details within the patient's electronic medical record
• Q and A of Plan of Treatment documents
• Obtaining provider signatures on Plan of Treatments

Qualifications

• Minimum one year of related experience in coordinating activities, administrative support functions, and customer service
• Effective verbal and written communications skills
• Excellent detail orientation and time management skills
• Proficiency with Microsoft business software

Requirements

• Experience as a nursing assistant, pharmacy technician, home patient representative, or customer service representative preferred
• Experience obtaining physician signatures on Plans of Treatment (POTs), orders, certifications, recertifications, or other healthcare-related documentation
• Demonstrated success in conducting provider outreach, managing signature-related workflows, and escalating unresolved items as appropriate
• Ability to balance productivity goals with persistence and professionalism when securing provider signatures to support regulatory compliance and patient care continuity

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and other resources, based on eligibility