[Hiring] Clinical Support Coordinator @CVS Health

Role Description

The Clinical Support Coordinator (CSC) provides non-clinical administrative support to clinical teams to ensure timely, accurate, and efficient coordination of patient care activities. This role serves as a key partner to nurses, pharmacists, providers, and internal business partners by managing administrative workflows, maintaining patient records, coordinating documentation, and supporting therapy-related processes. The Clinical Support Coordinator is responsible for delivering exceptional customer service while ensuring compliance with company policies, regulatory requirements, and quality standards.

• The ideal candidate is highly organized, detail-oriented, and able to prioritize multiple tasks in a fast-paced environment.
• Strong communication, collaboration, and problem-solving skills are essential, as the Clinical Support Coordinator works closely with cross-functional teams to improve operational efficiency and support positive patient outcomes.

Qualifications

• High school diploma or equivalent required
• Experience in healthcare administration, specialty pharmacy, or a clinical support environment preferred.
• Strong organizational, time management, and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and healthcare documentation systems.
• Ability to work independently and collaboratively in a team-oriented environment.
• Demonstrated commitment to quality, accuracy, and exceptional customer service.

Requirements

• Two or more years of experience in healthcare, specialty pharmacy, care coordination, or a clinical support environment.
• Experience supporting specialty therapies, infusion services, or complex patient care programs.
• Knowledge of healthcare regulations, including HIPAA, and an understanding of specialty pharmacy or infusion workflows.
• Experience using electronic health record (EHR) systems and healthcare applications such as Epic, Microsoft Office Suite, and other clinical documentation platforms.
• Demonstrated ability to manage multiple priorities while meeting service level agreements (SLAs) and quality standards in a fast-paced environment.
• Strong analytical and problem-solving skills with a focus on continuous process improvement.
• Excellent interpersonal, written, and verbal communication skills with the ability to build effective relationships across multidisciplinary teams.
• Proven ability to work independently while collaborating effectively with cross-functional teams.
• Experience with quality assurance, documentation review, data tracking, and reporting.
• Customer-focused mindset with a commitment to delivering exceptional service to patients, providers, and internal stakeholders.
• Ability to adapt to changing priorities and contribute positively to organizational change initiatives.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process.