[Hiring] Clinical Retention Specialist @Insulet Corporation

Role Description

The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.

The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.

Qualifications

• Bachelor’s degree required.
• Active, professional clinical credentials required, such as:
  • Registered Nurse (RN)
  • Registered Dietitian (RD)
• 3+ years of experience training and/or supporting insulin pump patients.
• Direct experience working with healthcare providers in a diabetes care setting.
• Current Certified Diabetes Care and Education Specialist (CDCES) credential required.
• Ability to maintain all required professional licensure and Omnipod product certifications.
• Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.

Requirements

• Strong clinical acumen with expertise in diabetes technology and data interpretation.
• Excellent phone presence with exceptional interpersonal, customer service, and communication skills.
• Consultative, influence based approach to customer engagement and retention.
• Proven ability to build trust and long term relationships in a remote, phone based environment.
• Strong problem solving, workflow optimization, and objection handling skills.
• Self directed, process oriented, and adaptable in a fast paced retention focused setting.
• Proficiency in Microsoft Office and Salesforce.
• Prior industry, commercial, or sales adjacent clinical experience strongly preferred.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Additional employee wellness programs

Company Description

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.