[Hiring] Clinical Operations Lead @ZorroRX

Role Description

You’re the person whose notes other people photocopy. Your inbox is at zero, or you have a system for why it isn’t. You’ve rebuilt a messy spreadsheet just because it bothered you, and you can’t let a loose end stay loose.

We need that energy. Patients are counting on getting their medications, and there are a lot of moving pieces between a prescription and a delivered fill:

• Prior authorizations
• Pharmacies
• Providers
• Insurance
• Timing

Most people find that chaos stressful. You find it satisfying to tame.

Clinical training is welcome but not required. We’d rather teach someone sharp, meticulous and genuinely driven to help people than hire around a credential.

You’ll own the patient journey from start to finish. You’ll triage what’s urgent, chase down records, call and fax and email providers and pharmacies, and make sure nothing falls through the cracks. When something is about to go wrong, you’ll see it first. When something does go wrong, you’ll fix it and then build the process so it doesn’t happen again.

Some days that means tracking down a missing fax at 4:55 PM. Other days it means redesigning how a whole workflow runs.

You’ll love this if you:

• Feel genuine satisfaction from a perfectly organized tracker or a closed-out to-do list
• Notice the typo, the wrong date, the missing signature, every time
• Can juggle fifteen open threads and know exactly where each one stands
• Close the loop, always, without being asked
• Would rather build a better system than work around a bad one

We’re growing very fast, and this role grows with it. High performers will be on track to take over major parts of clinical operations within six months, including hiring and building their own team. You’ll see the whole board, not one corner of it, and you’ll be trusted to fix real things from day one. A patient getting their medication is never an abstraction here.

Qualifications

• A fast learner who absorbs unfamiliar material, technical and otherwise, and retains it
• Detail oriented and meticulous in all you do

Requirements

• Comfortable documenting within an EHR and/or pharmacy management system (Nice to Have)
• Experience communicating within a care team (Nice to Have)
• Experience with medical liaison, insurance verification, and prior authorization systems (Nice to Have)

Key Traits

• Detail-oriented
• Self-motivated
• Clear communicator
• Coachable and open to constructive criticism
• Creative, inventive, and able to anticipate issues
• MUST have a desire to continually learn and broaden your medical knowledge, not afraid to say “I am not sure, but let me look into that and get back to you”

Benefits

• Competitive salary: Based on experience and location, with regular compensation reviews
• Equity: Stocks options so you share in the company’s long-term success
• Health coverage for you and your dependents
• Time off and flexibility: This is a fully remote position, with generous PTO