[Hiring] Clinical Operations Coordinator @Talkiatry

Role Description

As a Clinical Operations Coordinator at Talkiatry, you will partner with our Clinical and Operational leaders (dyad leadership team) to drive clinician satisfaction and operational excellence. Your primary focus is on providing excellent experience for our clinicians by fielding, responding, and/or escalating questions that arise in their day-to-day practice.

In addition, you will coordinate key operational processes such as:

• Provider preferences
• Clinician time-off
• Clinician pre-ramp preparation
• Clinician offboarding

Your seamless service and detail orientation will alleviate administrative burden for our clinicians and leadership (Chief Psychiatrists and Nurse Practitioner Director) in ways that make Talkiatry truly a special place to work. To be successful in this role, you will need:

• Exceptional organizational skills
• Clear communication
• The ability to adapt to the unique needs of each clinician or leader

You will:

• Monitor clinician communication channels for questions and/or escalations, use training and other resources to triage, reply, and/or escalate to the appropriate team, closing the loop once a resolution has been achieved.
• Process provider preference changes to ensure patients are appropriately matched with providers.
• Manage provider exits & associated mass and individual transfers to help ensure patient retention.
• Schedule onboarding introduction meetings for new hire clinicians and execute our Onboarding Checklist.
• Assist in schedule management for our Chief Psychiatrists and Nurse Practitioner Directors.
• Complete one-off projects as needed, developing materials for essential meetings as required.

Qualifications

• Excellent verbal and written communication skills.
• Strong time management and prioritization abilities.
• Excellent follow-through that is proactive and responsive.
• Proactive problem-solving skills and adaptability to changing plans and priorities.
• Exceptional customer service skills and a high level of organizational knowledge.
• Skilled with Microsoft Office Suite.
• Familiar with working in EMRs (big plus if eClinicalWorks (eCW)).
• Bachelor’s degree preferred but not required.

Benefits

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care.
• Collaborative environment: be part of building something from the ground up at a fast-paced startup.
• Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC.
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands.
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first.