[Hiring] Senior Manager, Clinic Operations @Salma Health

Role Description

The Senior Manager, Clinic Operations leads day-to-day operations across Salma Health clinics and manages the Clinic Operations Managers and Practice Managers who run them. This leader is also responsible for the growth side of clinical operations: opening new clinics, integrating acquired practices, and improving provider/patient operations. Reporting to the head of Clinical Operations, this role covers the work that sits between clinic leadership and the executive team, and builds the processes, people, and measures that let Salma Health grow while maintaining excellent care, patient experience, and metrics. This is a remote position with travel to our clinics and other company offices as needed to support operations and new clinic openings.

Key Responsibilities

• Clinic Management
  • Oversee daily operations at every clinic, including staffing, schedules and rosters, procurement, vendor management, and facilities.
  • Lead, coach, and develop the Practice Managers across the clinic network.
  • Set clear expectations, hire and plan for succession, and build a bench of future leaders.
• Provider Management
  • Set clear expectations and performance targets for providers in close coordination with Clinical Leadership.
  • Set readiness plans, ramp-up expectations, and performance targets for each new clinic.
  • Drive continuous improvement initiatives in patient throughput, provider schedule density, and compliance.
• General Operations/Workflow Management
  • Standardize workflows, scheduling, procurement, reporting, staffing models, and SOPs across the network.
  • Set and manage clinic-level and network-level performance measures and dashboards.
  • Oversee the implementation and routine management of operational dashboards and key performance tracking measures.
  • Work with Clinical Leadership, Finance, Growth, and Marketing to match clinic capacity and provider availability to patient demand.
  • Manage clinic operating budgets and P&Ls, including operating spend, vendor contracts, and equipment leases.
  • Run improvement projects in patient flow, scheduling, throughput, and compliance.
• Growth
  • Work in close alignment with Head of Clinical Operations and Central Strategy to operationalize growth targets.
  • Lead new clinic openings from start to finish.
  • Coordinate operational integration for acquired practices and oversee regional de novo site ramp-up trajectories.
• Collaboration
  • Act as the link between clinic teams, clinical leadership, legal, Product, and other central teams.
  • Build a culture of accountability, collaboration, continuous improvement, and a patient-first mindset across the clinic network.

Qualifications

• 7+ years of progressive healthcare operations experience, ideally in behavioral health, multi-site outpatient care, or other high-acuity settings.
• Experience managing managers and teams across several clinic locations, with a record of strong results and low turnover.
• Experience opening new clinics or practices and scaling them across a multi-site network.
• Experience leading the integration of acquired practices and managing change during periods of rapid growth.
• Working knowledge of healthcare staffing and scheduling models, procurement, vendor management, and facilities.
• Working knowledge of healthcare regulatory and payer requirements.
• Experience setting KPIs and building dashboards, managing operating budgets, and using data to manage performance.
• Strong communication, organization, and project management skills.

Preferred Qualifications

• Master's degree (MHA, MBA, MPH, or MSN).
• Experience building or scaling patient access, contact center, referral management, or centralized intake functions.
• Experience in behavioral health, IOP, or interventional psychiatry settings.
• Mission-driven leadership experience in a high-growth healthcare company.

Compensation & Benefits

• Salary: The base salary range for this role is $145,000 – $165,000 per year.
• Comprehensive benefits package including medical, dental, vision, PTO, and additional benefits.
• We reserve the right to modify benefit offerings at any time, in accordance with applicable laws.

Equal Opportunity & Accessibility Statement

We are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We welcome applicants of all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by California or federal law.

If you require a reasonable accommodation during the application or hiring process, please contact us directly - we’re happy to help.