[Hiring] Clinical Operations Strategy Lead @CenterWell

Role Description

The Clinical Operations Strategy Lead is responsible for leading complex clinical operations initiatives that improve efficiency, standardize workflows, support enterprise readiness, and enable successful implementation of strategic programs. This role serves as a cross-functional liaison across clinical operations, technology, claims, procurement, contract management, external customers, and enterprise partners.

• 35% Lead planning and execution of strategic clinical operations initiatives that support enterprise goals and operational readiness.
• 25% Establish and maintain consistent communication channels across internal teams and business partners.
• 15% Lead process optimization efforts to improve efficiency, quality, and scalability across clinical operations.
• 15% Provide procurement and contract management oversight for clinical enablement-related vendors, services, and deliverables.
• 10% Manage change order processes, including impact assessment, stakeholder communication, and implementation coordination.

Qualifications

• Bachelor's degree in business, healthcare administration, information systems or related field.
• 4 or more years of experience in process improvement, large scale implementation work.
• Demonstrated experience in clinical operations, healthcare operations, managed care, government healthcare programs, or related operational strategy roles.
• Experience leading complex, cross-functional initiatives in a matrixed environment.
• Strong knowledge of workflow mapping, process analysis, process improvement, and operational standardization.
• Experience supporting system transitions, operational readiness, testing, implementation planning, or enterprise initiatives.
• Ability to translate strategic objectives and operational needs into actionable plans, requirements, and measurable outcomes.

Requirements

• Experience with TRICARE, military health, or government healthcare programs.
• Experience with procurement, contract oversight, vendor management, or change order management.
• Current work experience with Lucidchart.
• Work at Home Requirements: Minimum download speed of 25 Mbps and upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Travel: Occasional travel to Humana's offices for training or meetings may be required.

Benefits

• Competitive benefits that support whole-person well-being.
• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.