[Hiring] Manager Physician Contract Operations @Bon Secours Mercy Health

Role Description

The Manager Physician Contract Operations leads the day-to-day work of the Physician Contract Coordinator team and is accountable for work-queue management, operational quality, timely contract administration, performance metric administration, and payment support across assigned markets. The position establishes standardized first-line controls, reviews work performed, resolves operational issues, and collaborates with Physician Contracting leadership, Finance, Legal, Compliance, Analytics, Quality, Accounts Payable, market leadership, and the independent Physician Arrangements audit function.

• Supervises Physician Contract Coordinators; assigns work, manages work queues and market coverage, reviews work quality, supports cross-training, and provides coaching and performance management.
• Oversees the administrative lifecycle of physician and provider agreements, including intake, approvals, fair market value support, execution, repository management, renewals, amendments, expirations, and terminations.
• Establishes and monitors standardized procedures, service expectations, documentation requirements, escalation pathways, and first-line quality controls for contract and payment administration.
• Reviews higher-risk or complex contract administration and payment support matters; verifies that documentation and approvals are complete before submission and escalates exceptions to the System Director, Physician Contracting or other accountable leaders.
• Oversees administration of contractual performance and quality metrics, including source documentation, calculation support, reporting calendars, approvals, provider communication, and at-risk compensation records.
• Coordinates with the financial analyst and other analytical or research resources on reconciliations, variance reporting, payment analysis, contract inventories, dashboards, and decision support while maintaining clear ownership of operational work queues.
• Maintains ongoing communication and collaboration with Legal, Finance, Compliance, Quality, Analytics, Accounts Payable, market leadership, physician groups, and the independent Physician Arrangements audit function to resolve issues and improve controls.
• Develops operational reporting for contract status, upcoming deadlines, outstanding approvals, payment exceptions, metric administration, and other risks; communicates emerging issues proactively to Physician Contracting leadership.
• Leads process improvement, standardization, onboarding, training, and technology optimization involving Symplr/Meditract, Workday, Microsoft 365, and related workflow tools.
• Partners with Internal Audit and the Physician Arrangements audit team on information requests and remediation while preserving the audit team’s independent responsibility to review payments and report compliance concerns.

Qualifications

• High school diploma or equivalent (required)
• Bachelor’s degree in business, healthcare administration, finance, legal studies, accounting, or a related field (preferred)

Requirements

• Five years of progressively responsible experience in physician contracting, healthcare contract administration, legal operations, healthcare finance, payment administration, compliance operations, or a related field, including demonstrated team leadership or work-queue oversight (preferred)
• Experience using a contract management system, preferably Symplr/Meditract contract management system (preferred)
• Leadership, workload management, operational controls, project management, contract comprehension, issue escalation, written and verbal communication, and ability to work across a complex health system (preferred)
• Experience using Workday or another enterprise finance or human resources platform (preferred)
• Experience with Microsoft Excel, Teams, and 365 (preferred)

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status