[Hiring] Clinical Implementation Specialist @Knowtex

Role Description

We're at a critical inflection point. Over the next 90 days, this role will drive massive scaling across our federal and commercial portfolios. We need a Clinical Implementation Specialist who is equal parts clinician, implementation scientist, and clinical informaticist — someone who can stand in front of a room of skeptical physicians one hour and sit inside an AI prompt the next, tracing a clinician's error report back to its root cause. You'll be the clinical voice our users trust, and the clinical judgment behind how our AI is tuned, turning what you hear on the front line into documentation that's safe, complete, and trusted by the providers who sign it.

Day to day, that means:

• Onboarding new sites and clinicians
• Running training
• Building the clinical champion network that makes adoption durable rather than a one-time launch event
• Leading recovery at sites that are struggling

This role reports to the Director of Customer Delivery and works in daily partnership with the rest of Customer Delivery, and directly with Engineering to close the loop between what clinicians experience and what the product does.

Qualifications

• Active clinical license (RN, NP, PA, PharmD, or equivalent) with 5+ years of direct patient care experience
• Understanding of clinical documentation requirements, EHR workflows, and medical decision-making across specialties
• Comfort operating in both federal (VA) and commercial healthcare environments
• Understanding of HIPAA, medical-legal documentation standards, and quality requirements
• Experience with implementation science frameworks (RE-AIM, CFIR) or equivalent structured approaches to adoption and change management
• Demonstrated ability to conduct root cause analysis (5 Whys, fishbone, or equivalent)
• 3+ years developing and delivering clinical education or healthcare IT training
• Exceptional verbal and written communication
• Entrepreneurial mindset, comfortable with ambiguity

Requirements

• Conduct live virtual training sessions for clinicians across all specialties and both federal and commercial sites
• Present at approved provider and leadership staff meetings to provide platform updates, training, and support
• Lead virtual office hours and recurring Q&A sessions providing just-in-time workflow support to users
• Onboard and coach new users individually through early activation
• Develop and maintain training curriculum, job aids, and education resources
• Identify Clinical Champions through both adoption data and relationships built in the field
• Develop and execute implementation strategy for new and scaling sites
• Build and maintain deep product understanding
• Work directly with the Technical Product Manager and on-call engineers

Benefits

• Competitive salary commensurate with experience
• Equity
• Comprehensive benefits
• Professional development opportunities

Company Description

Knowtex is transforming healthcare documentation through ambient AI scribe technology that allows clinicians to focus on patients instead of computers. Our platform uses advanced AI to convert natural clinical conversations into accurate, comprehensive medical documentation — reducing clinician burnout while improving care quality.

We're scaling rapidly across both the Department of Veterans Affairs (VA) and a growing base of commercial health systems.