[Hiring] Clinical Implementation Specialist I @ZOLL Medical Corporation

Role Description

The Clinical Implementation Specialist (CIS) will coordinate post-sale customer education and training initiatives, and act as the clinical and technical expert for the ZOLL hospital product line. Within the direction of the Clinical Education Team, the CIS works collaboratively with the Territory Manager throughout the sales process, and builds deep, long-lasting customer relationships to encourage ongoing utilization of ZOLL hospital products and achievement of desired clinical outcomes within an account.

• Utilizes principles of adult learning in assessment, program planning, implementation, and evaluation phases of the educational process.
• Emphasis on competency skill assessment and development of all clinical staff through identification of learning needs.
• Coordinates and provides educational offerings including orientation, formal continuing education, and in-services.
• Serves as a resource to staff of all levels and provides direct training/education of newly hired staff and new customers through facilitation of the preceptor model.
• Actively participates in leadership of quality improvement processes and affecting process and protocol changes within the account's resuscitation algorithm.
• Other duties may include support to the sales team, speaking opportunities at trade shows, attendance at trade shows for the company booth, and training distributor partners as needed.
• Develops and maintains customer relationships and operates in a self-directive role.
• Uniquely assigned to large hospital systems and manages the implementation from a system-wide perspective through end-users.

Qualifications

• Bachelor's Degree (BA or BS preferred)
• RN, Paramedic, or RT with 5+ years of experience required
• AHA Instructor - BLS/ACLS/PALS preferred
• Clinical education experience preferred
• Project management experience preferred

Requirements

• Ability to effectively educate clinical personnel
• Ability to affect change through education and evidence-based clinical literature
• Ability to seamlessly integrate technology (iPad, Outlook, Microsoft Suite) into work
• Demonstrated flexibility, autonomy, self-motivation, and a high level of professional demeanor
• Ability to work effectively with and direct training and in-servicing programs to achieve highest level of product compliance
• Ability to lead and influence a cross-functional team and operate in a highly complex environment
• Strong analytical and problem-solving capabilities
• Comfortable interacting with the C-Suite Team
• Must possess a strong personal presence
• Ability to handle multiple demands from many people and prioritize effectively
• Ability to stay calm and demonstrate a "can do" attitude
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills, including attention to detail and multi-tasking skills
• Ability to meet deadlines and follow-up
• Strong working knowledge of Microsoft Office
• Excellent verbal, written, and presentation skills

Travel Requirements

• Availability to travel up to 75%, current passport required

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

Benefits

• Annual salary: $92,000.00 to $128,000.00
• Factors affecting starting salary include geography, skills, education, experience, and other qualifications
• Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com