[Hiring] Clinical Follow-Up Specialist @Kandu

Role Description

The Clinical Follow-Up Specialist plays a vital role in supporting chronic stroke survivors and their caregivers following IpsiHand onboarding. Acting as a key clinical contact, this role focuses on providing skilled follow-up visits, conducting structured clinical check-ins, monitoring device adherence, and troubleshooting clinical and technical challenges to ensure optimal outcomes and long-term user engagement.

This is an independent contractor (1099) position offering flexible, remote work with patient interactions conducted primarily via telehealth. Availability of at least 20 hours a week is preferred for this role.

What You’ll Do:

• Conduct skilled telehealth follow-up visits with stroke survivors and caregivers to assess progress, evaluate protocol adherence, and reinforce IpsiHand device usage guidelines.
• Perform routine and targeted clinical check-ins to monitor patient engagement, identify barriers to daily device use, and provide personalized coaching and encouragement.
• Review remote patient monitoring data and adherence logs to proactively address non-compliance or declining usage trends.
• Troubleshoot clinical and functional challenges experienced by patients during home use, modifying care strategies or escalating to supervising clinicians when necessary.
• Maintain detailed, timely, and compliant clinical documentation in the Electronic Medical Record (EMR) following every patient interaction.
• Collaborate with cross-functional clinical teams and patient support specialists to optimize long-term patient retention and recovery outcomes.

Qualifications

• Active clinical license or background in Occupational Therapy (OT) required.
• Licensure in CA, TX, IA, KS, MO, NE, SD, and ND—or residing in a compact state—is highly preferred.
• Demonstrated clinical experience working with stroke survivors, neurological populations, or adult rehabilitation settings.
• Experience conducting clinical follow-up assessments, patient monitoring, or telehealth consultations.
• Strong interpersonal and empathetic communication skills to support patients and family caregivers remotely.

Requirements

• Ability to work independently while collaborating effectively within a cross-functional team.
• Familiarity and independence working across technology platforms.
• Proficiency with Telehealth Platforms — familiarity with HIPAA-compliant video conferencing tools (e.g., Zoom for Healthcare, etc.).
• Electronic Medical Records (EMR) Competency — ability to document visits and assessments accurately and on time in an EMR system.
• Strong Internet & Home Office Setup — reliable internet connection, a professional workspace, and the ability to troubleshoot basic tech issues.
• Comfort with Digital Communication — experience using email, patient portals, and teleconferencing tools effectively.
• Serve as a curious, engaged team member who is a strong cultural fit for the organization.

Preferred Qualifications

• Prior experience in medical device training or implementation within a clinical setting.
• Background in neurological rehabilitation or stroke recovery is strongly preferred.
• Additional certifications such as Certified Stroke Rehabilitation Specialist (CSRS) or Certified Brain Injury Specialist (CBIS) is a plus.
• Availability during afternoon hours (12:00pm to 6:00pm PST) (CST or PST time zones preferred) to accommodate patient scheduling needs.

Benefits

• $50 for completed follow-up visits (Typically 20 visits/hours per week)
• $50 for baseline visits
• $10 for no shows

Please note that the salary information is a general guidance only. Kandu, Inc. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.

Kandu, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.