[Hiring] Clinical Field Specialist @Corcym

Role Description

The Field Clinical Specialist is responsible for providing clinical/technical product support on our products and giving training to our and distributor employees. They work closely with the commercial team to support on wet- & dry labs, presentations, congress participation, and supporting on Proctor- & Preceptorships. They address customer needs and expectations and develop close relationships with the Cardiac surgeons in their area of responsibility. The Field Clinical Specialist becomes a widely-known and trusted brand ambassador for the company and its products. They fully comply with the Code of Ethics and conduct business in a fair and ethical manner. Individuals in this role interpret and enforce company policy, procedures, and business practices.

Essential Functions

• Global areas of Focus
  • Work in close collaboration with the Field Clinical Director on all activities in the country/region.
  • Preoperative, intraoperative, and postoperative product support.
  • Field-based product training activities.
  • Information dissemination regarding approved labelled indications for use.
  • In-depth and up-to-date personal knowledge base regarding all CORCYM products.
  • Field-based information for commercial functions to enhance strategy development.
  • Consult and coordinate with Field Clinical Director as needed for providing support for scientific and medical inquiries.
  • Coordinating with the commercial team to build the regional clinical strategy and coordinating the regional mapping in line with the yearly clinical plans.
• Specific Responsibilities
  • Provide intraoperative case coverage for all CORCYM technologies.
  • Provide product training regarding approved labelled information including intended use, indications for use, and target populations.
  • Build peer-to-peer relationships with leading experts in clinical practice or research relevant to the products in the company portfolio.
  • Develop a personal knowledge base to be able to respond with credibility and expertise to inquiries regarding all Corcym technologies.
  • Lead and participate in information dissemination and training activities for internal audiences, new hire training, refresher courses, external audiences at webinars, symposia, and medical society meeting activities.
  • Organize and support any Proctorship or Preceptorship in the country/region and report all information in the relevant platform.
  • Provide field-based information including current product use patterns to:
    • Field Clinical Director to refine educational programs.
    • Commercial Team to refine commercial strategy.
  • Transmit inquiries to Field Clinical Director regarding:
    • Off-label use.
    • Investigator initiated research proposals.
    • Medical Information Requests (MIR).
    • Communication of complaints; working as a liaison between distributor/customer and commercial quality.
  • In due time become a Perceval Clinical Trainer (PCT) and support the Cardiac Surgeon in the Operating theatre.
  • Be able to read CT-scans and become a CT-scan independent reader.
  • Work with our Corcym Customer Platform to share all information relevant to the account and customer.

Communication

• Act as the face of the company in the assigned geography, embodying corporate values and vision.
• Foster a culture of ethical business conduct and compliance with Corcym’s code of ethics.
• Communicate effectively across all levels of the organization.
• Perform other duties consistent with their function as required.

Knowledge, Skills, and Abilities

• Ability to constructively ask questions and challenge the status quo, be the change, act and own.
• Results oriented; fully understand internal and external customers.
• Act with a sense of urgency, think and react fast to a changing environment.
• Proven experience in the medical device industry, preferably in cardiac surgery or heart valves.
• Good interpersonal and relationship skills, able to collaborate in a team environment.
• Strong work ethic with ability to multi-task and work independently.
• High proficiency in English; additional languages are a plus.

Education & Experience

• Bachelor’s degree in engineering, life sciences, and/or advanced clinical degree is preferable.
• Minimum 1+ years field clinical experience, or related role within the medical device or pharmaceutical industry.
• Experience in cardiac surgery or heart valve products is preferred.

Non-Negotiable Behaviors

• We never compromise on patient safety and our integrity.
• Patients are at the heart of everything we do.
• We act like Founders and Owners.
• We take ownership, we try new things, and we take results personally.
• We always look for a better way.
• We do not accept “we have always done it this way” as a reason not to improve.
• We eliminate all unnecessary complexity.
• Simplicity and common sense are better than unnecessary complexity and bureaucracy.
• We focus on what matters.
• Concentration of energy is key to our success.
• We enable the Surgeon of the Future (SOF).
• Our focus, insights, innovations, and loyalty are to the surgeons who can be the Surgeon of the Future.
• We always aim for the highest Quality of Revenue (QOR).
• Our choices on accounts, actions, and investments are driven by improving QOR.
• We never let another CORCYMer fail.
• We are all responsible for each other’s success.