[Hiring] Clinical Diabetes Specialist @Tandem Diabetes Care

Role Description

This is a contract/full time fixed term role in the territory of Ottawa/Kingston.

• Directly responsible for the promotion and sale of Tandem Diabetes products and clinical services within an assigned territory.
• Expected to plan and ensure achievement of sales goals through clinical education and acceptance of Tandem products’ insulin pump therapy.
• Identifies potential customers, establishes, and develops business relationships to facilitate the sales of Tandem Diabetes' products and clinical services.
• Uses clinical expertise to provide account sales support and continuing education in direct contact with people with diabetes (PWD), physicians, and other health care professionals.
• Promotes Tandem Diabetes products and services by providing additional education on topics such as diabetes self-management skills, emergency management, and community resources.
• Covers assigned territory to ensure the territory meets or exceeds company sales goals as established by Sales Management.
• Develops successful strategies to address clinical concerns in the sales territory.
• Efficiently uses available tools and resources to identify sales leads.
• Effectively promotes Tandem’s unique market position and value to customers.
• Provides information in a professional manner to various health care professionals.
• Creates value for health care professionals by differentiating Tandem Diabetes Care products and clinical services.
• Educates customers (HCP and PWD) regarding industry/healthcare trends and Tandem products.
• Schedules and delivers pump trainings in the assigned territory.
• Troubleshoots and helps to resolve customer clinical and technical challenges.
• Establishes and maintains excellent professional relationships with health care professionals.
• Conducts educational classes for customers providing diabetes education.
• Interacts with Territory Manager and Regional Sales Manager for guidance on sales strategies.
• Promotes sharing of relevant clinical information and trends with the regional sales team.
• Collaborates with Customer Technical Support Specialists to identify and address post-sale product issues.
• Supports strategic business planning for the assigned territory.
• Provides products/services information directly to the consumer/end user via health fairs and conventions.
• Attends and participates in all corporate sales training, sales meetings, and assigned conventions.
• Keeps records updated in the customer relationship management software (CRM).
• Maintains all assigned company property, equipment, records, selling aids, and samples.
• Establishes and maintains a territory call cycle to maximize time with sales prospects and customers.
• Prepares weekly and monthly clinical sales reports as requested by Sales Management.
• Attends and actively participates in team meetings and calls.
• Maintains expenses within established corporate guidelines.
• Confirms completion of required training plan before assuming job responsibilities.

Qualifications

• RN, RD or RPH or equivalent combination of education and applicable job experience.
• Maintenance of registration and licensure through clinical education.
• Certified Diabetes Educator strongly preferred.
• Bilingual English/French strongly preferred.
• Continuing education on patient education on the technical use of insulin pump therapy.
• 2+ years clinical diabetes experience coordinating and conducting diabetes education programs.
• 1-year related industry experience preferred in diabetes, endocrinology, etc.

Requirements

• Excellent communication skills regarding diabetes self-management skills.
• Ability to relate effectively with customers, referral sources, and health care professionals.
• Demonstrated ability to effectively communicate as a clinical resource for the regional sales team.
• Demonstrated ability to coach customers on a one-on-one basis.
• Skilled at presenting educational material in a clear, concise manner.
• Able to react to changing situations in a timely, calm, and confident manner.
• Ability to work in a fast-paced, ever-changing market.
• Proficient in Microsoft Office Suite and CRM software familiarity preferred.
• Able to travel in the assigned territory at least 80% of the time.

Benefits

• The base pay for this position is C$98,000 to 122,000 annually.
• Target earning potential of C$128,000 - 152,000 annually.

Company Description

Tandem Diabetes Care creates new possibilities for people living with diabetes through a positively different experience. We manufacture and sell the t:slim X2 insulin pump with Control-IQ technology, providing innovative products and services for people who use insulin.