[Hiring] Clinical Care Coordinator @Centerstone

Role Description

The Clinical Care Coordinator is responsible for managing a caseload of clients, documentation and charting in electronic health record, communicating with multidisciplinary teams, educating community on available programming, and ensuring adequate patient care, with a main focus on veterans, military and their families receiving quality outpatient counseling services. They also review recommendations from the patient's mental health care providers and coordinate treatment and community resources available to the patient through the Military Services program and partnered organizations.

• Military cultural competency and a well-developed understanding of community resources for outpatient counseling is crucial.
• The care coordinator should be engaging and energetic while maintaining professional relationships with the community they will serve.
• Capable of engaging the Veteran and civilian community using a variety of modalities including online, virtual, and in-person means.

Seeking candidates who:

• Are adaptable and comfortable working in evolving environments.
• Learn quickly and enjoy acquiring new skills and knowledge.
• Can operate effectively in ambiguity and help define solutions when processes are not fully established.
• Thrive in a fast-paced environment with competing priorities.
• Work independently and demonstrate strong initiative.
• Identify opportunities for process improvement and proactively recommend solutions.
• Take ownership of projects and follow them through to completion.

This position is intended to provide both direct service capacity and the operational flexibility needed to support growth and new program implementation across Military Services.

Qualifications

• Effectively communicate via written, verbal, in person and virtual methods.
• Strong communication skills, both written and verbal.
• Punctual and dependable with meetings, deadlines, and administrative task support.
• High level of customer service skills and professional etiquette.
• Ability to work both independently and as an engaged member of a team.
• Familiar with current social media platforms.
• Excellent analytical and organizational skills.
• Ability to problem solve complex issues and deliver effective decision making.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments and interventions.
• Therapeutic skills and knowledge of EBTs.
• Working knowledge of Microsoft Office [specifically Excel], Adobe, and Zoom software applications.

Requirements

• Bachelor’s degree in Social Work, Psychology, or a related field.
• Military affiliation required. Candidates must be a current or former service member, spouse or family member of an active-duty service member or veteran, or a Gold Star spouse or family member.
• General office experience or behavioral health experience.

Benefits

• Medical, dental, and vision health coverage.
• Flexible Spending and Health Savings Accounts.
• 403b retirement plan with company match.
• Paid time off and ten paid holidays.
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid).
• Employee Resource Groups.
• Continuing education opportunities.
• Employee Assistance Program.