[Hiring] Triage Nurse @Lifecare Home Health Family

Role Description

Be the calm voice when families need it most. When a hospice patient’s symptoms change in the middle of the night, families need someone knowledgeable and reassuring on the other end of the line. As a Hospice Triage Nurse at Infinity Hospice, you’ll be that first point of contact. Using your clinical expertise by phone and telehealth, you’ll ease symptoms, support caregivers, and make sure patients get the right care at the right time. If you’re a skilled hospice nurse who stays steady under pressure and wants to make a meaningful difference from wherever you work, this role is for you.

• Assess patients by phone and telehealth, completing thorough evaluations of patients and caregivers.
• Manage symptoms in real time, guiding families through comfort measures and teaching caregivers with confidence and compassion.
• Make the call on urgency, deciding when a situation needs an in-person visit and dispatching on-call staff.
• Coordinate care with providers, pharmacies, and DME vendors so patients have what they need.
• Escalate high-risk situations, raising clinical, safety, and infection control concerns to the right people quickly.
• Document accurately and in real time in WellSky Consolo.
• Uphold quality and compliance, delivering care consistent with the hospice philosophy, Medicare Conditions of Participation, and Texas HHSC requirements, and taking part in our QAPI program.
• Protect patient rights by making every interaction respectful, responsive, and patient-centered.

Qualifications

• Current, unrestricted RN or LVN license
• Strong clinical assessment and symptom management skills
• Sound judgment and the ability to prioritize quickly
• Clear, compassionate phone communication
• Familiarity with the Medicare hospice Conditions of Participation
• Experience with WellSky Consolo or another hospice EMR preferred