[Hiring] HSPC Afterhours Triage Nurse @UnitedHealth Group

Role Description

The Hospice Afterhours Triage Nurse is responsible for coordinating after‑hours hospice care needs to ensure continuity of care when care centers are closed. You will respond to telephone requests for assistance, perform skilled clinical assessments, provide education and guidance, and facilitate appropriate follow‑up using established plans of care and professional nursing judgment.

• Respond promptly to afterhours hospice calls, assess caller needs, and use professional nursing judgment to determine appropriate support and next steps.
• Conduct skilled telephonic assessments of patient, caregiver, environmental, emotional, and psychosocial factors using the plan of care and electronic health record.
• Provide patient and caregiver education, hospice guidance, and symptom management support consistent with agency resources and recognized standards of practice.
• Coordinate with on-call field staff, pharmacies, DME vendors, and other agencies to facilitate visits, follow-up, equipment needs, and continuity of care.
• Document assessments, interventions, communications, and care coordination activities accurately and in real time while complying with organizational policies and regulatory requirements.
• Perform all other related duties as assigned.

Qualifications

• Current, unencumbered Registered Nurse (RN) license in the state(s) of practice, including eligibility for Nurse Licensure Compact (NLC) privileges where applicable.
• 1+ years of experience as a Registered Nurse.
• Demonstrated knowledge of the physical, psychosocial, and spiritual needs of terminally ill patients and their caregivers.
• Demonstrated ability to conduct effective clinical assessments and make sound nursing judgments via telephone.
• Comfort and proficiency with technology, including electronic health records, email, internet navigation, and Microsoft Office applications.
• Ability and willingness to obtain additional RN licenses in other states as required (reimbursed by employer).
• Solid critical‑thinking, multitasking, and communication skills, with the ability to convey empathy and professionalism in high‑stress situations.
• Reliable high‑speed internet access for remote work.
• Ability and willingness to travel up to 25% as required, with a valid driver’s license, reliable transportation, and required automobile insurance.

Preferred Qualifications

• 1+ years of hospice nursing experience.
• 1+ years of telephone or remote triage experience.
• Spanish speaking proficiency.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).