[Hiring] Triage Nurse @Rochester Regional Health

Role Description

The triage nurse’s primary responsibility is to triage telephone calls from clients/patients and caregivers. Using the nursing process, the triage nurse facilitates access to the health care system and/or negotiates a satisfactory resolution to the caller’s problem. The triage nurse is expected to work closely with providers, nurses, and all other members of the organization staff by demonstrating effective communication, teaching, and negotiating skills. The triage nurse is accountable for quality assessment, efficient managed care, and client satisfaction in collaboration with the health care team.

Responsibilities

• Maintains the organization’s standards of nursing care in accordance with policies and procedures.
• Through the nursing process, using specific protocols and established resources:
  • Collects specific data and records information on documentation form.
  • Assesses the client’s condition.
  • Provides accurate consistent information.
  • Formulates and recommends a plan of care.
  • Negotiates appropriate nursing care options with the client/patient and caregiver.
  • Validates the care plan with the client/patient and caregiver for completeness and accuracy.
• Works collaboratively with other team members as required developing and implementing the plan of care.
• Demonstrates excellent communication skills. Maintains a customer-driven professional attitude.
• Provides non-judgmental advice based on protocols and resources.
• Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.
• Demonstrates skill in client/patient teaching.
• Functions independently and demonstrates leadership in decision making, communication, and problem solving techniques to resolve caller’s questions/concerns.
• Acts in the role of client and family advocate to assist them through the health care system.
• Attends required staff meetings, in services, and/or supervisory conferences as requested.
• Performs other related duties as assigned.

Qualifications

• Graduate from an accredited school of nursing.
• Current New York State Registered Nurse License.

Requirements

• Bachelor of Science in Nursing preferred.
• Strong analytical, computer, and communication skills essential.
• Experience in emergency department, ambulatory care or previous telephone consultation experience is helpful.
• 1 year Home Health Care preferred.
• Medical terminology a must.

Benefits

• Make a meaningful community impact while working in a collaborative and flexible environment.
• Flexible scheduling and autonomy designed to support your work-life balance.
• Mileage reimbursement + paid drive time between patient visits.
• Overtime opportunities for additional earning potential.
• Up to $10,000 in tuition assistance for BSN to MSN advancement.
• Tuition and student loan assistance programs to support your financial goals.
• Comprehensive full benefits package.

Company Description

Rochester Regional Health Home Care is the only home care provider in the region to earn a CMS 5-Star Quality of Patient Care rating, placing its CHHA among the top 3.5% of agencies nationwide. In addition, CHHA was recognized by U.S. News & World Report as a “High Performing Home Care Agency,” further highlighting its commitment to exceptional patient care and clinical excellence.