[Hiring] Clinical Associate @Heidi

Role Description

As a Clinical Associate, you’ll work at the intersection of GTM strategy and clinical operations — helping shape how clinicians experience Heidi while informing how we deliver, position and evolve our platform. We have a nine-month ramping period that will see you grow in skills and experience and work across multiple teams.

What you’ll do

• Phase I (Months 1-3)
  • Offer peer-to-peer onboarding support to new clinician users, providing practical, clinician-to-clinician guidance on using Heidi in real workflows (e.g., product features, patient consent processes, optimal clinical setup). This is not a sales role.
  • Collect and synthesise new-user insights, transforming qualitative feedback into actionable recommendations for Product, Lifecycle, GTM, and Product Marketing teams.
  • Provide clinical expertise across the GTM function, supporting customer conversations, validating clinical claims and strengthening commercial materials with credible medical input.
  • Support onboarding and scaling of enterprise accounts with our Customer Success Team.
• Phase 2 (Months 4-6)
  • Contribute to clinical product development and validation, helping ensure clinical accuracy, safety, and usability.
  • Provide support for individual users optimising Heidi II, our agentic platform and providing clinical product feedback to our team.
  • Support miscellaneous clinical initiatives such as research activities, presentations, pilot program support, strategic advisory input, or clinical content review.
• Phase 3 (Months 7-9)
  • Support Enterprise customers building and optimising agentic workflows (Heidi II).
  • Embed within Customer Success teams during roll outs in specific hospitals and health networks assisting with training and change management.
  • Support Clinical Product team with evaluations of agentic functions pre and post release.
  • Inform Customer Success and Product strategy among key specialty verticals.
  • Train new clinical associates in phase 1 & 2 as described above.
  • Participate in periodic internal strategy discussions and provide timely feedback aligned with the collaborative expectations seen in contractor working arrangements.

Qualifications

• Current registration as a medical practitioner, dentist, or allied health professional with Ahpra (required). Medical registration preferred.
• Clinical experience with the ability to credibly support peers and speak to real-world clinical workflows.
• Familiarity with Heidi’s platform or strong enthusiasm to learn it deeply (highly preferred).
• Comfort navigating customer engagement, messaging refinement and clinical support functions (clinical insight generation & reporting, safety considerations, clinician-centric design).
• Excellent communication skills, especially in clinician-to-clinician support contexts.
• Ability to work part-time with flexible hours that fit around existing clinical practice.
• A mindset aligned with Heidi’s operating principles: building safely, owning your practice, moving fast but staying steady, and making others better.

Benefits

• $1,000 annual learning and development budget.
• $150/month health and wellness allowance.
• $500 home office budget.
• 26 weeks paid primary parental leave.
• 18 weeks paid secondary parental leave.
• Fertility support up to $10,000.
• Four weeks of work from anywhere per year.
• Serious equity.