[Hiring] Certified Medical Assistant @Community Health Network

Role Description

This role is part of a team of clinical staff dedicated to implementing innovative care models aimed at enhancing patient care and provider relations. Responsible for promoting efficiency, increasing access, and improving outcomes within the practice through activities such as:

• Pre-visit planning
• Centralized form completion (e.g., FMLA forms)
• Providing provider in-basket support after clinic hours

Staff members are expected to maintain clinical competencies and support the collection of outcome data related to:

• Patient and staff satisfaction
• Quality of care
• Operational efficiency

Additionally, the role involves supporting the well-being of providers and frontline caregivers and creating streamlined patient access. While functioning as an integral team member, the individual will serve as a liaison between the CPN practice and patients. Candidates should be comfortable using various technology platforms.

Qualifications

• Diploma from a Medical Assistant program required
• Medical Assistant Certification/Registration is required. Qualifying certifications/registrations include:
• CMA (AAMA)
• NCMA (NCCT)
• RMA (AMT)
• CCMA (NHA)
• NRCMA (NAHP)

Requirements

• Will be a part of four different teams: MA Afternoon Inbasket, PVP, FMLA, Clinical Practice Improvement. Tasks could involve but are not limited to:
• Properly navigate through the PVP work queue to complete PVP encounters
• Complete a chart review on selected patients, gathering all necessary information prior to contacting the patient
• Verify patient information by interviewing patient, recording medical history, and confirming purpose of visit
• Prepare patient for provider visit remotely, complete all patient assessments and sections of visit encounter related to the type of visit scheduled, and document in medical record
• Communicate with appropriate providers/office staff all pertinent information related to patient care
• Obtain lab, testing, and procedure results from outside sources and appropriately document external results
• Communicate with appropriate management or staff to ensure identified problems are resolved
• Other duties and responsibilities as assigned (monitor and follow up on voicemail accounts of team members when assigned)

Company Description

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.