[Hiring] Certified Medical Assistant @Remedy

Role Description

As a Certified Medical Assistant (CMA), you will serve as the operational partner to a distributed network of telehealth providers (MDs, NPs, PAs):

• Keeping daily visit and prescription queues moving.
• Resolving patient situations in real time.
• Catching prescription discrepancies before they reach the pharmacy.
• Providing hands-on support wherever the operation requires it.
• Managing a visit queue and coordinating a state licensure application.

Qualifications

• Current CMA certification is required (AAMA, AMT/RMA, NHA/CCMA, or equivalent).
• 2+ years of medical assistant or clinical support experience; telehealth, pharmacy, or weight-management/GLP-1 experience strongly preferred.
• Strong working knowledge of medication terminology, prescriptions, and dosing conventions.
• Excellent patient-facing phone manner and ability to handle confused or frustrated patients.
• Technically proficient with EHRs, scheduling platforms, Slack, and Google Workspace.
• Clear, professional written communication.
• Self-directed and reliable in a remote environment.

Requirements

• Ability to work on EST as well as weekend and evening rotation coverage is required.
• Ability to manage multiple queues, communication channels, and follow-ups simultaneously.
• Ability to learn new software quickly and troubleshoot issues independently.
• Clear understanding of scope of practice coordination and communication of clinical information without providing medical advice.

Benefits

• The base pay range for this position is $30.00 per hour.
• Robust and affordable Medical, Dental, and Vision plan options.
• Vacation time off policy - up to 10 vacation days accrued your first year.
• Vacation time begins accruing immediately.

What you get to do every day

• Patient coordination:
  • Own inbound patient escalations end-to-end: dosing questions, medication switches, shipping/medication integrity issues, replacement orders, refund research, demographic corrections.
  • Conduct patient outreach by phone/email/VM to complete missing intake and refill forms.
  • Resolve live visit issues in real time: patients experiencing video, link, or other technical failures, last-minute reschedules, no-show verification and rebooking.
• Provider support & queue management:
  • Assign and monitor daily asynchronous visit queues across the provider network.
  • Serve as first-line support for provider questions in Slack.
  • Audit prescriptions against the provider's encounter documentation.
  • Monitor sync visit coverage; flag thin coverage days.
• Pharmacy & platform coordination:
  • Work directly with multiple compounding pharmacy partners.
  • Serve as an operational point of contact for pharmacy account managers.
  • Triage platform bugs (EHR, scheduling, prescribing).
• Provider onboarding, licensure & training support:
  • Support new-provider onboarding logistics.
  • Assist with provider licensure and credentialing tracking.
  • Help build and deliver provider training and reference documentation.
• Practice operations coverage:
  • Provide coverage for practice operations administrative work.
  • Support provider licensure and credentialing operations.

Bonus points

• Experience supporting compounding pharmacy workflows or GLP-1 programs.
• Prior provider onboarding, credentialing, or licensure coordination experience.
• Experience working with distributed/1099 provider networks.