[Hiring] Certified Medical Assistant @Carenet Health

Role Description

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoy interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

Responsibilities and Duties

• Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter.
• Verify the validity and accuracy of prescription refill requests received, ensuring compliance with regulatory guidelines.
• Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures.
• Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information.
• Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends.
• Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing.
• Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs.
• Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes.

Qualifications

• Minimum of High School Diploma or GED.
• Minimum of three years’ experience in a retail pharmacy.
• Extensive knowledge of the Medicare Part D, particularly the pharmacy record review, claims, billing and reimbursement rules.
• Working knowledge of HIPAA Privacy and Security Rules and CMS security requirements.
• Working knowledge of Medicare Part B and Part D coverage guidelines and payment methodologies.
• Bilingual preferred.
• National Certification preferred.

Requirements

• Ability to read, analyze, and interpret company software, guidelines, health references, professional journals, technical procedures, or governmental regulations.
• Ability to effectively present information and respond to questions.
• General writing skills and ability to produce work free from typographical or spelling errors.
• Ability to calculate figures and amounts; ability to apply concepts of basic algebra.
• Ability to deal with and solve problems using solid judgment skills.
• Basic PC and keyboarding skills required.
• Ability to handle multiple line phone systems, pagers and paging systems preferred.
• Working knowledge of Microsoft Office, Internet and e-mail.

Certificates and Licenses

• Current, unrestricted License is required.
• Pharmacy Technician: Certified Pharmacy Technician (CPhT) current, unrestricted license.
• Medical Assistant: must be certified by the American Association of Medical Assistants or as a Registered Medical Assistant by the American Medical Technologists.

Benefits

• Health, dental, and vision insurance.
• A 401(k) plan with company match.
• Paid time off (PTO) and holidays.
• Flexible spending accounts (FSAs).
• Employee wellness programs.
• Career development opportunities.

Additional Information

Completion of assessments may be required before moving forward in the hiring process. Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination.

If you’re ready to bring empathy, energy, and genuine care to every call — we’d love to have you on our team. Join Carenet Health and make every conversation count.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

Protect Yourself from Recruitment Scams: At Carenet Healthcare, we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing fake offer letters.

Carenet communicates using our e-mail domain: @carenethealth.com. To report suspicious job ads or emails, email our recruiting team at [email protected] and include as much detail as possible (e.g., job board where the false ad was placed, documentation that will assist us in the investigation).

If you believe you have been a victim of a crime, contact the local authorities or the FBI’s Internet Crime Complaint Center at ic3.gov. For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams.