[Hiring] Care Navigator @Carrum Health

Role Description

As a Care Navigator I, you will support the delivery of a thoughtful, high-touch patient experience by assisting with care coordination tasks under close guidance. In this role, you will focus on learning Carrum’s referral, scheduling, and post-intake workflows while building strong patient communication and organizational skills.

You’re excited about this opportunity because you will:

• Support patients through referral coordination, appointment scheduling, and basic follow-up tasks.
• Learn how to navigate EHRs, CRMs, and internal tools to document and manage patient cases accurately.
• Communicate clearly and compassionately with patients, providers, and internal teams.
• Follow established SOPs to ensure consistency, accuracy, and timeliness in patient care workflows.
• Escalate questions or complex scenarios appropriately while building confidence in your decision-making.
• Develop foundational knowledge of Carrum’s care model, provider partnerships, and service lines.

Qualifications

• High School Diploma or General Education Degree (GED) required; college education preferred.
• Spanish Speaking preferred.

Requirements

• Manage a moderate caseload (~150-175 cases) of patients requiring coordinated referrals, scheduling, and follow-up.
• Accurately document patient interactions and updates in CRMs.
• Follow SOPs to complete tasks within defined SLAs.
• Communicate status updates to patients and internal partners as directed.
• Escalate complex cases to senior specialists or leadership when appropriate.
• Participate fully in onboarding, training, and continuing education.

Benefits

• Stock option plan and performance bonus for eligible employees.
• Flexible schedules and remote work.
• Chicago and San Francisco offices available as an option.
• Flexible PTO, within reason.
• Summer Fridays (sign off @ 1pm local time).
• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day.
• Annual holiday shutdown in December.
• Paid parental leave.
• Health, vision, and dental insurance.
• Employee Assistance Programs (EAP).
• 401K retirement plan.