[Hiring] Clinical Nurse Administrator @NeighborHealth Center

Role Description

The Clinical Nurse Administrator develops and maintains the organization-wide nursing and clinical support framework used across all NeighborHealth Center sites. The role establishes nursing standards, procedures, training, competency expectations, and quality assurance processes so site Clinical Supervisors have a consistent operating playbook for day-to-day execution.

The Clinical Nurse Administrator provides high-level functional oversight of nursing and clinical support performance, identifies trends and ongoing concerns, and works with Practice Managers to ensure site-level issues are addressed. Site Clinical Supervisors report directly to their Practice Managers while following the organization-wide clinical standards established by this role.

Qualifications

• Ability to develop and standardize clinical workflows, tools, and competency assessments for consistent use across multiple sites
• Skilled in managing vaccine and VFC compliance programs, including inventory, storage, cold chain monitoring, and emergency response planning
• Ability to oversee CLIA-waived point-of-care testing programs, including quality control, proficiency testing, and equipment maintenance tracking
• Strong organizational and program management skills to coordinate training calendars, privileging documentation, and quality audits across multiple sites
• Ability to analyze clinical performance data, audits, incidents, and complaints to identify trends and recommend improvements
• Excellent written and verbal communication skills, with the ability to translate clinical standards into practical guidance for clinical and non-clinical staff
• Ability to build effective working relationships across leadership roles without direct supervisory authority
• Sound judgment in identifying and escalating compliance or patient safety risks to the appropriate leader
• Computer literacy in internet use and Windows environment, including Outlook, Word, and Excel
• Ability to cultivate and develop inclusive and equitable working relationships with co-workers and community members
• Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds

Requirements

• A minimum of five to seven years of progressive clinical or nursing leadership experience, ideally within a multi-site ambulatory or FQHC setting, including experience developing and implementing clinical protocols and training programs across an organization
• Experience working along with working cross-functionally with physician leadership, operations, and organizational leadership to implement clinical standards and resolve issues
• Familiarity with quality improvement methodologies and applicable healthcare compliance frameworks (for example, HRSA and Patient-Centered Medical Home standards)
• Current, unrestricted Registered Nurse (RN) license in North Carolina, or eligibility for NC licensure, with a Bachelor of Science in Nursing preferred
• Current BLS certification required
• If working remotely, the ability to work in a private home workspace — where screens and conversations cannot be seen or overheard by others — with a secure, password-protected home internet connection (not shared or public Wi-Fi), sufficient to protect patient confidentiality at all times
• Ability to read, write, speak, and comprehend English fluently as needed to perform essential job functions, including patient communication, documentation, and safety-related instructions

Preferred

• Experience managing vaccine and immunization compliance programs and CLIA-waived laboratory oversight
• Certification in quality (for example, CPHQ) or ambulatory care nursing
• Knowledge of community health center and FQHC operations, the CDC Vaccines for Children (VFC) program, CLIA regulations, clinical privileging and credentialing processes, and nursing scope of practice and delegation standards

Physical Requirements of the Job

• With or without reasonable accommodation, this position requires the ability to sit or stand, often for prolonged periods
• Carry or lift objects up to 20 pounds

Health and Safety Requirements

• Up-to-date immunizations as required for the role, subject to medical or religious exemption requests in accordance with applicable law and NHC policy

This is a full-time exempt position. NeighborHealth Center is an Equal Opportunity Employer, dedicated to serving a diverse patient population and building a staff reflective of the communities we serve. We encourage applications from women, minority groups, veterans, and people with disabilities.