[Hiring] Care Navigator @Sprinter Health

Role Description

We’re looking for a Care Navigator who wants to make a meaningful difference - helping patients navigate complex systems, overcome barriers, and access care that improves their health and well-being. This role is responsible for high-volume outreach and end-to-end coordination, ensuring patients successfully schedule and complete services such as mammograms, bone density screenings, and primary care visits - while also connecting patients to social and community resources (SDoH) that may impact their ability to receive care.

This is a fast-paced, outcomes-driven role that requires strong critical thinking, emotional intelligence, and the ability to work independently. Care Navigators play a critical role in guiding patients through complex healthcare journeys, removing barriers, and ensuring a seamless, high-quality experience from initial outreach through completion. This is a temporary position through December 31, 2026.

Key Responsibilities

• Conduct high-volume outbound calls to engage patients and schedule healthcare services
• Coordinate care across multiple services, including mammograms, bone density screenings, and primary care connections - ensuring successful scheduling, follow-up, and completion of care
• Identify and address social determinants of health (SDoH) barriers by connecting patients to appropriate community resources (e.g., transportation, housing, financial assistance, food access)
• Conduct patient assessments to understand clinical, social, and logistical barriers to care
• Educate patients on available healthcare services and community resources, ensuring they understand how to access and benefit from them
• Build trust with patients and caregivers through clear, empathetic, and effective communication
• Proactively follow up with patients to ensure completion and close gaps in care
• Manage multiple workflows simultaneously while maintaining accuracy and attention to detail
• Maintain accurate and detailed documentation of all patient interactions and resource coordination in accordance with HIPAA and healthcare privacy standards
• Collaborate cross-functionally with clinical, operations, and support teams to ensure seamless patient experiences
• Escalate issues appropriately and in a timely manner when patterns, risks, or blockers are identified
• Support additional projects and initiatives as needed

Qualifications

• 4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment
• Proven ability to work independently in a high-volume, fast-paced environment
• Adapt quickly to evolving workflows, tools and priorities
• Strong critical thinking and problem-solving skills
• High level of emotional intelligence and empathy in patient interactions
• Experience working with social determinants of health (SDoH) or community resource navigation preferred
• Excellent written and verbal communication skills
• Experience managing multiple communication channels (phone, email, chat, etc.)
• Zendesk experience is a plus
• Strong organizational skills and attention to detail
• Ability to manage competing priorities while maintaining performance and quality
• Startup or high-growth environment experience is a plus
• Fluency in Spanish is preferred but not required

What You’ll Do Well in This Role

• Drive patient engagement and completion of care through strong communication and follow-through
• Navigate complex patient scenarios, including both clinical coordination and social barriers
• Balance efficiency with a high-quality, empathetic patient experience
• Take full ownership of outcomes, not just tasks

About You

• Flexibility, humility, and a sense of humor are your key personality traits
• You are a strong and personable communicator
• You excel at last minute problem solving and out of the box thinking
• You are highly organized and love to follow a process
• You have experience working in an on-demand service or healthcare environment
• You thrive in a fast paced, high pressure environment

This is a full-time, temporary, remote position. Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.