[Hiring] Care Navigation Coordinator @MindCare Solutions

Role Description

The Care Navigation Coordinator acts as a liaison and facilitator between MindCare treatment teams and partner sites and is responsible for scheduling, assisting with, and coordinating clinical activities, appointments, information exchange, and consultations across sites and physicians through the use of telemedicine technology.

As part of a multidisciplinary team, the Care Navigation Coordinator ensures that high-quality telemedicine services are delivered and properly documented according to company policy and partner site requirements. This position requires dependable Sunday overnight coverage and availability to work all company-observed holidays, regardless of the day of the week.

Qualifications

• Ability to work independently with minimal supervision.
• Ability to work as part of a team.
• Excellent verbal communication skills with an emphasis on customer service.
• Excellent written communication and documentation skills.
• Ability to work flexible hours as required to meet scheduling needs.
• High integrity with excellent problem-solving abilities.
• Strong organizational skills and the ability to meet deadlines.
• Ability to operate a personal computer and proficiency with Microsoft Office Suite and medical office software, including electronic medical record software.
• Understanding of and commitment to the appropriate protection of confidential patient information.
• Two or more years of experience in practice administration, including scheduling, recordkeeping, billing, or related responsibilities.
• Experience with telehealth technology, including video teleconference technology.
• Knowledge of medical service lines strongly preferred.

Requirements

• Regular weekly shift: Every Sunday, 11:00 PM–7:30 AM Central Time (CT).
• Required to work every company-observed holiday, regardless of the day of the week, with a minimum of 8 hours per holiday.
• Holiday hours are paid at the regular hourly rate.
• Hours worked over 40 in a workweek will be handled in accordance with applicable overtime requirements and company compensation policies.

Benefits

• Compensation: $25/hour

Company Description

MindCare Solutions is a premier provider of behavioral health services, supporting hospitals, emergency departments, inpatient behavioral health units, long-term care centers, correctional settings, and various other clinical settings.

We partner with healthcare organizations to deliver top-tier, end-to-end behavioral health solutions, integrating evidence-based care pathways, advanced technology, and exceptional providers. Our organization is committed to enhancing mental health care accessibility and efficacy through innovative solutions and strong partnerships, ensuring that high-quality, patient-centered care is delivered to improve the health and well-being of the communities we serve.