[Hiring] Care Coordinator @Tia

Role Description

We are looking for a Care Coordinator I to provide compassionate, efficient, and high-quality support to Tia members through phone, chat, and other communication channels. In this role, you will often be one of the first voices members hear when they need help navigating care. You will support member inquiries, urgent requests, scheduling needs, escalations, and care coordination workflows while partnering closely with clinical providers, operations teams, and external partners. This role is ideal for someone who is empathetic, highly organized, calm under pressure, and energized by helping members move through complex healthcare situations with clarity and care.

Qualifications

• 1+ year of experience in customer service, patient/member support, care coordination, scheduling, call center support, or another high-touch service role
• Comfort supporting members by phone, chat, or similar communication channels
• Strong communication skills, with the ability to explain information clearly and compassionately
• Strong attention to detail, documentation habits, and follow-through
• Ability to manage multiple tasks, follow workflows, and prioritize urgent or sensitive requests
• Comfort using technology, including Google Workspace, scheduling tools, ticketing systems, EHRs, CRMs, or similar platforms
• Authorized to work in the United States

Requirements

• Healthcare, women’s health, virtual care, or patient access experience
• Experience supporting scheduling, referrals, insurance-related questions, or care coordination workflows
• Familiarity with HIPAA, patient privacy, or healthcare documentation standards
• Experience working in a fast-moving, remote, startup, or high-growth environment

Benefits

• Compensation range: $18 - $20/hour
• Eligible for benefits in accordance with Tia’s benefit plans and eligibility requirements