[Hiring] Care Coordinator @Iconma Portal

Role Description

Our Client, a Retail Pharmacy company, is looking for a Care Coordinator for their Central/Southeast OHIO Counties location.

• Using a holistic approach, consults with case managers, supervisors, Medical Directors, and/or other health/behavioral health programs to overcome barriers in meeting goals and objectives.
• Works collaboratively with the members' Child and Family Teams.
• Identifies and escalates quality of care issues through established channels.
• Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs.
• Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum levels of health.
• Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
• Helps members actively and knowledgeably participate with their provider in healthcare decision-making.
• Serves as a single point of contact for members and assists members in remediating immediate and acute gaps in care and access.
• Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.

Qualifications

• 2+ years of experience in behavioral health, social services, or human services.
• 2+ years of experience with personal computers, keyboard and multi-system navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint).
• 2+ years of experience in children's mental health, child welfare, developmental disabilities, juvenile justice, or a public sector human services or behavioral health care field, providing community-based services to children and youth, and their family/caregivers.
• 2+ years of experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling/therapy, child protection, or child development.
• 2+ years of experience with Ohio delivery systems, including local community networks and resources.

Requirements

• Bachelor’s degree or non-licensed master level clinician required, with either degree being in behavioral health, human services, health services, or public health preferred (i.e., psychology, social work, marriage and family therapy, counseling, juvenile justice).

Preferred Qualifications

• Case management and discharge planning experience.
• Managed Care experience.
• Medicaid experience.
• Verifiable High School Diploma or GED Required.

Benefits

• Health Benefits.
• Referral Program.
• Excellent growth and advancement opportunities.