[Hiring] Care Coordinator @Evergreen Nephrology

Role Description

The Evergreen Chronic Care Management (CCM) Medical Assistant (Care Coordinator) supports proactive care coordination services for patients with complex chronic conditions, including chronic kidney disease (CKD), hypertension, diabetes, cardiovascular disease, and related comorbidities. Working under Evergreen’s clinical supervision, the Care Coordinator:

• Conducts patient outreach
• Creates, maintains, and reinforces established care plans
• Supports documentation compliance
• Coordinates communication between patients, providers, and healthcare partners

This role is outreach-driven and operationally focused, requiring:

• Strong organization
• Patient communication skills
• The ability to manage a high-volume patient panel

Experience supporting nephrology or CKD patient populations is strongly preferred. The program uses SMS as the first-line channel for patient engagement, with phone outreach used when appropriate. While this position is fully remote, you must be able to work 8:00am – 5:00pm in the central time zone.

Qualifications

• Certified Medical Assistant
• 1–3 years healthcare experience
• Chronic disease or nephrology experience is preferred
• Strong clinical assessment, communication, and documentation skills
• Comfortable working in two systems (EHR + CCM platform) simultaneously
• Ability to manage a structured, metric-driven workflow with reliability
• Intermediate skills with MS Office Suite of products including Outlook and Teams
• Able to work effectively in a primarily remote environment

Requirements

• Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps
• Cable, Fiber, or DSL connections hardwired to the internet device are recommended
• Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role
• Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• Experience in chronic disease management
• Prior work in virtual care, remote nursing, or telehealth programs
• Bilingual (Spanish/English)
• Familiarity with CCM regulatory requirements
• Strong patient education and motivational interviewing skills

Compensation

The pay range for this role is $45,000 to $52,000 annually. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors. This role is also eligible for a bonus.

Benefits

• Paid time off starting at 4 weeks for full-time employees
• 12 paid holidays per year
• Medical, dental, vision and life insurance, including an HSA with employer match
• Reimbursement for continuing medical education for eligible roles
• A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure
• Paid parental leave
• A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology