[Hiring] Care Coordinator @Unite Us

Role Description

The Care Coordinator supports customers by using the Unite Us Platform and providing the support and guidance needed to deliver high-quality Care Coordination. Care Coordinators are platform experts who interact directly with clients seeking services and with the partners that provide resources and support to Care Coordination customers’ clients.

• Conduct client needs assessments and assist clients in identifying social determinants of health resources to meet their needs.
• Follow up with clients and resources to ensure identified needs are addressed and resolved.
• Support Network Health Monitoring by combining platform expertise, referral support, and data-informed insight.
• Monitor network activity, review key performance indicators, identify referral trends, support partner responsiveness, and flag potential gaps or barriers.
• Contribute to cross-functional work groups and projects, and help identify opportunities to improve efficiency and enhance the Care Coordination experience.

Qualifications

• No specific education requirements; relevant experience and skills prioritized.
• Board-certified case manager (CCM®) or the ability to obtain certification is a plus.
• Bilingual Spanish is a plus.
• Experience in a Care Coordinator, Care Navigator, case management, community health worker, social work, or related role preferred.
• Experience navigating social services, coordinating referrals, or supporting clients in areas such as housing, transportation, health, employment, benefits, financial assistance, or related needs preferred.
• Experience monitoring referrals, following up with service providers, identifying service gaps or barriers, and supporting timely client connection to resources.
• Preferred: Experience reviewing referral activity, partner responsiveness, network trends, or other performance indicators to support network health, customer goals, and care coordination outcomes.

Requirements

• Follow contractual requirements for Care Coordination customers' clients seeking assistance in various areas.
• Conduct intake and needs assessments for clients seeking assistance.
• Proactively reach out to clients identified as likely having social or health-related needs.
• Connect clients with appropriate services based on individual needs, eligibility, and geographic preference.
• Monitor customer and partner referrals to support timely action and successful client connection to services.
• Conduct follow-up with clients and service providers to confirm receipt of services/benefits.
• Build and maintain working relationships with CBOs and other providers on the Unite Us platform.
• Provide supportive, constructive feedback to CBOs serving Care Coordination clients.
• Identify referral trends, partner responsiveness concerns, service gaps, and workflow barriers.
• Engage CBOs to maintain accurate referral data and organization records on the platform.
• Share network observations and insights with leadership and cross-functional teams.
• Maintain strong working fluency in the Unite Us platform and its tools.
• Work independently and produce exceptional results with little oversight.
• Identify and promote opportunities for improved efficiency.
• Contribute to additional workgroups, special projects, and cross-department meetings.
• Exceed department KPIs related to quality assurance and customer service.
• Support fellow Care Coordinators to ensure contractual obligations are met or exceeded.

Benefits

• This position is remote, U.S. based.
• This position may require 10% travel.
• The target pay range for this role is: $50,000-$52,000.
• All team members will be required to pass a background check.

Company Description

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families.

• Unite Us quickly expanded to serving all people who need connections to care across our country.
• Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities.
• We drive the collaboration to predict, deliver, and pay for services that impact whole-person health.