[Hiring] Care Coordinator @WellSense Health Plan

Role Description

The Care Coordinator, BH is a member of the Behavioral Health Care Management (BH CM) team whose role is to perform telephonic outreach and screenings of identified members and to provide coordination of BH and community resources. The Care Coordinator, BH supports members and providers across service areas, identifies facilities and programs, and advocates and coordinates care for the members to ensure access to BH services and to community resources that address social determinants of health. The Care Coordinator, BH triages for and collaborates with clinical staff to ensure members receive appropriate care management.

The Care Coordinator, BH collaborates with their clinical team members, the Customer Care department and other internal departments to support member needs.

Qualifications

• Associate’s degree required in health care or a related area
• Bachelor’s degree in psychology, social work, or related area (preferred)
• Experience in either a high-volume customer service call center, data entry office, or health care office administration department
• Prior customer service/call center experience (preferred)
• Prior work with Medicaid population preferred
• Bilingual
• Pre-employment background check

Requirements

• Strong motivational interviewing skills
• Ability to engage members
• Strong oral and written communication skills
• Detail oriented
• Ability to work independently but also in a team setting
• Ability to effectively collaborate with health care providers and all members of the interdisciplinary team
• Demonstrated strong organizational and time management skills
• Demonstrated ability to successfully prioritize, plan, organize and manage multiple tasks in a fast-paced environment
• Intermediate skill level with Microsoft Office products – Outlook, Word, Excel
• Knowledge of medical terminology strongly preferred

Benefits

• Full-time remote work
• Competitive salaries
• Excellent benefits
• Generous total compensation that includes benefits (medical, dental, vision, pharmacy)
• Merit increases
• Flexible Spending Accounts
• 403(b) savings matches
• Paid time off
• Career advancement opportunities
• Resources to support employee and family wellbeing

Working Conditions and Physical Effort

• Fast paced environment
• No or very limited exposure to physical risk
• No or very limited physical effort required
• Regular and reliable attendance is an essential function of the position
• Travel within the plan geographic area required
• Work will be performed at home and or the corporate office