[Hiring] Care Coordinator @Wellthy

Role Description

As our Care Coordinator, you will have a unique hybrid opportunity to primarily serve as a back-end adviser while also seeking ways to support Wellthy members on the front lines. In this role, you will address the unique caretaking needs of families and members within Asia Pacific regions (e.g., Japan, Hong Kong, Taiwan, India, Australia etc…) by organizing and managing care plans. Your primary responsibilities will involve:

• Finding the right provider
• Managing medical bills
• Making appointments
• Tracking medications
• Vetting facilities and insurance

Additionally, you will own a subset of Care Projects that enhance the member experience and allow you to connect with families and caregivers when opportunities arise. You will report directly to the Global Care Manager.

To be successful in this role:

• Utilize your expertise, skills, and judgment to advise, research, coordinate, and effectively execute healthcare-related tasks for members and families across diverse global markets, with a particular focus on the Asia Pacific region.
• Have a strong understanding and be sensitive to the care needs of a working family, taking into account varying cultural, social, and healthcare system differences across regions.
• Continuously learn and contribute to a broader understanding of global service-related areas to support your growth and development, especially during peak periods or regional surges in demand.
• Support the improvement and localization of Wellthy Guides and Community Resources to reflect regional nuances and cultural considerations.
• Collaborate on non-client-specific initiatives, including providing feedback and suggestions related to Wellthy’s global products, services, marketing, and guides.
• Maintain a subset of care projects and tasks, supporting both on the front lines and guiding Wellthy members through their care experiences.

Qualifications

• Open to learning, experimenting, and evolving.
• Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.
• University Degree in Social Work or a healthcare-related profession and/or advanced degrees are a plus.
• 5+ years work experience in a healthcare role (Social Work, Patient Advocacy, etc…).
• Strong fluency in English with Hindi, Tamil, Urdu, or similar.
• Demonstrated knowledge of, and ability to navigate, the healthcare sector, with prior experience working across global markets and diverse healthcare landscapes.
• Strong ethical standards and a respect for client confidentiality.
• Ability to integrate and collaborate well with others while adapting to evolving service experiences.
• Experience developing and facilitating care plans.
• Providing ongoing, hands-on support for complex healthcare situations.
• Experience creating high-touch customer journey experience.
• Remote work experience with proficiency with macOS systems, GSuite, Slack, and 1Password.

Requirements

• To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.
• This is a remote and India-based opportunity. We ask that you work in a location that is:
• Private, with secure (not public) internet and phone access.
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating.
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space.

Benefits

• The starting salary for this position is ₹3,60,000-₹5,00,000 annually.
• Remote work environment.
• Medical benefits.
• Mental health benefits.
• Vacation, Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.