[Hiring] Care Coordination Case Manager @Sailor Health

Role Description

We're hiring a full-time (W2) Care Coordination Case Manager. This is a US-based, fully remote role. You will own continuity of care for patients who need a higher level of care than virtual outpatient therapy can provide, including those presenting with high acuity, active safety concerns, cognitive decline, substance use, or complex medical and social needs. When a patient's next step matters most, you make sure it happens.

Your Key Responsibilities

• Identify: Partner with therapists, clinical leads, and the care navigation/patient support team to flag patients who are too high-acuity or out of scope for Sailor's virtual outpatient model.
• Assess: Reach patients and, with consent, their caregivers by phone or video to understand needs, preferences, insurance coverage, and barriers to care.
• Plan: Build an individualized transition-of-care plan that matches each patient to the right level and type of care — psychiatry and medication management, IOP/PHP, inpatient or residential treatment, geriatric psychiatry, memory care, substance use treatment, primary care, or community and social services.
• Connect: Execute the plan: place the referral, schedule the first appointment, transmit records with proper authorization, and confirm the patient actually arrived.

Qualifications

• Bachelor's degree in social work, nursing, psychology, public health, or a related field required; master's degree a plus.
• 2+ years of experience in case management, care coordination, discharge planning, utilization management, or referral coordination in a behavioral health or healthcare setting.
• Working knowledge of behavioral health levels of care (outpatient, IOP, PHP, inpatient, residential) and how to determine fit.
• Experience with older adults, Medicare, or Medicare Advantage strongly preferred.
• Clinical licensure or certification (LMSW, LSW, LCSW, RN, LPC, CCM, ACM) is a plus, not a requirement.
• Comfortable with telehealth platforms, EMRs, etc; able to learn new tools quickly.
• Exceptional written and verbal communication and relationship-building skills.
• Must reside in the United States and be authorized to work in the US.

Benefits

• Real impact on real people: You will directly shape what happens to the patients in the most vulnerable moments of their care journey.
• A team that has your back: You'll work side by side with our clinical leadership, therapists, and care navigation team — never making hard calls alone.
• Room to build: This is a new function at Sailor. You'll help define the playbooks, referral networks, and escalation pathways we use for years to come.
• Tools that get out of your way: Modern telehealth software built so your time goes to patients, not paperwork.