[Hiring] Cardiac Device Specialist @DocGo

Role Description

The Patient Care Coordinator is responsible for the day-to-day management of the cardiac remote monitoring program for specific cardiology clinic customers of CRMS by DocGo. Duties include:

• Reviewing daily alerts and transmissions of all patients enrolled in remote monitoring websites.
• Documentation, interpretation, triaging, and communicating with patients, team lead, clinical staff, and physicians to ensure appropriate coordination of care.
• Monitoring Implantable Loop Recorders (ILR) and providing patient education with instruction of remote monitoring.
• Serving as a leadership role for the Cardiac Monitoring Center (CMC) of CRMS by DocGo for daily operations.
• Coordinating and managing the remote monitoring of device clinic patients.

Qualifications

• International Board of Heart Rhythm Examiners (IBHRE) certification including CCDS, CDRMS, or IBHRE Testamur is preferred (Completion of IBHRE certification will be required within one year of hire).
• Certified Rhythm Analysis Technician (CRAT) certification is required prior to start of employment for applicants without current IBHRE certification.
• Possess strong cardiac device knowledge and cardiac rhythm interpretation.
• Able to create device transmission reports which capture all relevant data.
• Experience with analysis of Abbott, Boston Scientific, Biotronik, and Medtronic remote device transmissions.
• Strong patient education skills.
• Capable of working independently and demonstrate self-motivation.
• Must be patient, empathetic, reliable, and flexible.
• Strong interpersonal and communication skills.
• Excellent leadership and documentation skills.
• Demonstrates professionalism in all interactions to create a positive experience.
• Adheres to the CRMS policy and exudes confidence and positive body language.
• Understanding of all HIPAA regulations and the need to strictly adhere to them.

Requirements

• Reviews remote monitoring software daily for transmission data and alerts.
• Identifies ALERTS that require immediate attention and notifies clinical staff.
• Performs remote device interrogation and/or follow up.
• Documents appropriately in database regarding patient remotes.
• Enters findings and appropriate communication contact per Clinic Management protocol.
• Coordinates all device monitoring programs such as Merlin.net, CareLink, Biotronik, and Latitude.
• Uploads and reviews daily CIED reports per protocols.
• Maintains knowledge of new developments in device technology.
• Acts as a resource for remote device management for the practice physicians and clinical staff.
• Responsible for contributing to company oversight and information security functions as outlined in the employee handbook under ‘Remote Employee HIPAA Guidelines.
• Resolves issues appropriate to position.

Benefits

• Paid Time Off
• Medical, Dental, and Vision coverage with company as well as individual contribution
• 401k (individual contribution only)
• Paid Sick Leave