[Hiring] Pharmacy Technician @Pittsburgh VA Medical Center

Role Description

This position is located with the Pharmacy Clinical Contact Center (PCCC) of the VISN 4 Clinical Contact Center. The incumbent is a certified technician, efficient, motivated, and customer-friendly, who, under the authority of the Program Manager is responsible for the pharmaceutical management of patient care assistance activities regarding the PCCC.

• Receives telephone calls from Veterans through the automated call distribution system.
• Answers Veteran inquiries related to process questions.
• Follows through to provider on electronic health record (EHR) as appropriate.
• Refers clinical and other judgmental questions to the PCC supervising pharmacist as necessary.
• Documents all Veteran interactions using progress notes and other reports as needed.
• Provides patient education via telephone on:
• Medication refill process
• Use of the automated telephone system
• Use of the internet refill system
• General information on outpatient pharmacies such as hours of operation and types of pharmacy services available on site
• Follows through on all prescription problems by phone or EHR progress note to the provider.
• Participates in telephone notification of class 1 medication recalls as necessary.
• Guides Veterans on how to return medicine to the pharmacy if needed and how to obtain replacement medications.
• Seeks to solve Veteran's concerns at first contact.
• Independently inputs refill prescriptions into EHR computer system for immediate or mail-out processing.
• Processes batch refill prescription ordering for mail-out processing and ultimate fulfillment of Veteran requests.
• Interacts personally with Veterans or their representatives to assure medication profiles are updated, reviewed, and needed prescriptions items or prosthetics supplies are appropriately processed.
• Accurately fills prescriptions orders by selecting correct product based on label requirements.
• Answers questions from pharmacy and non-pharmacy personnel regarding outpatient procedures.
• Performs other duties as required.

Qualifications

• United States Citizenship.
• Education or Experience: Equivalent combinations of qualifying education and experience that total at least 100% are qualifying.
• Certification: Must pass a national certification exam and hold an active national certification through either:
• Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT).
• National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT).
• Foreign Education: Must be deemed equivalent to that gained in a conventional U.S. program.
• English Language Proficiency: Must be proficient in spoken and written English.
• Grade Determination: Pharmacy Technician, GS-07.
• Experience: Must possess one year of experience equivalent to the next lower grade level.
• Knowledge, Skills and Abilities (KSAs): Must demonstrate all of the following KSAs:
• Knowledge of pharmacy technician principles, practices, concepts and theories.
• Knowledge of the computerized prescription process and input of prescriptions and medication orders.
• Ability to resolve pharmacy/medication issues with other members of the healthcare team, Veterans and external customers.
• Ability to train developmental pharmacy technicians and students.
• Ability to dispense medication or sterile products following all regulations, policies and procedures.
• Ability to troubleshoot automated dispensing equipment (ADE) or technology platforms/databases.
• Preferred Experience: 2 years of Retail Pharmacy, VA Outpatient Pharmacy, and call center experience preferred.
• VISTA/CPRS Proficiency preferred but not required.

Requirements

• Work Schedule: Monday-Friday between 7:00am - 10:00pm, (rotating weekends and holidays) between 8:00 am - 4:30 pm.
• Telework: Not available.
• Virtual: This is not a virtual position.
• Remote: This is a Remote Position.
• Functional Statement #: 460-02660-F.
• Relocation/Recruitment Incentives: Not Authorized.
• Permanent Change of Station (PCS): Not Authorized.

Benefits

• For more information on this qualification standard, please visit VA Qualification Standards .

Physical Requirements

• See VA Directive and Handbook 5019.