[Hiring] Capacity Utilization Specialist @MultiCare Health System

Role Description

The Capacity Utilization Template Specialist is responsible for the coordination, management, and upkeep of system-wide provider templates to support optimal patient access and scheduling performance. This role partners with operations, IS&T, and system governance structures to execute template strategies aligned with Access IQ decision trees and solution-based scheduling principles. This position plays a critical role in ensuring template accuracy, standardization, and alignment, aligning operational capacity with referral demand, supporting improved capacity utilization, provider productivity, and patient experience.

• Build, maintain, and optimize provider scheduling templates within Epic Cadence in alignment with governance standards, coordinating template updates and changes across service lines, clinics, and specialties to ensure consistency and accuracy.
• Partner with operations leaders and IS&T to execute template strategies and resolve scheduling or access issues.
• Support implementation of Access IQ decision trees and solution-based scheduling workflows while also performing routine audits to validate template integrity including visit types, slot utilization, and scheduling rules.
• Identify gaps in template performance and recommend improvements to increase access, throughput, and efficiency.
• Collaborate with stakeholders to support go-live readiness, template transitions, and system changes.
• Monitor and respond to scheduling and template-related issues impacting patient access and provider productivity.

Qualifications

• Associate’s degree in a healthcare-related field preferred.
• Minimum of 2 years of healthcare experience.
• In-depth knowledge of Epic Cadence scheduling workflows.
• Experience working with provider templates and scheduling systems.
• Experience with provider template build and optimization.
• Strong attention to detail and ability to manage multiple priorities.
• Effective communication and collaboration skills.
• Knowledge of clinical operations in specialty or primary care settings.
• Consideration may be given to internal candidates not meeting minimum requirements.

Benefits

• Rooted in the local community, partnering with patients, families, and neighbors across the Pacific Northwest for more than 140 years.
• Competitive tuition assistance, award-winning residencies, fellowships, and career development to invest in you.
• Generous PTO, Code Lavender, and Employee Assistance Programs to help you maintain balance and feel cared for in your work and life.
• Respect, integrity, kindness, and collaboration guide how we care for patients, communities, and each other.
• Resource Groups and outreach programs help ensure every team member feels safe, seen, heard, and valued.
• Work and live where natural beauty, adventure, and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits, and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $26.56 - $38.22 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.