[Hiring] Billing Specialist @First Fertility

Role Description

We're hiring a Billing Specialist to join our centralized Billing Team in this full-time, remote position. You'll manage billing inquiries, resolve insurance claims, and serve as a key point of contact for patients and providers. We're looking for someone detail-oriented and resourceful, with the judgment to handle sensitive patient and financial information with care.

What You'll Do

• Manage timely billing, respond to patient inquiries, and follow up on outstanding claims
• Engage with insurance carriers to resolve non-payment issues, correct and resubmit claim errors, and respond promptly to phone and written inquiries
• Oversee the insurance appeals process to ensure timely resolution
• Research patient benefit eligibility and claim status through insurance carrier websites
• Field incoming billing calls, resolving inquiries directly or routing them to the right department
• Manage difficult patient interactions professionally, providing clear and effective resolutions
• Give patients accurate, clear information about billing procedures so they understand their next steps
• Maintain HIPAA compliance and confidentiality when handling patient information
• Serve as the primary point of contact for providers and administration on billing matters, and recommend process improvements that support collections and cash flow

Qualifications

• Minimum of 3 years of medical billing experience in a healthcare setting (women's health or fertility experience preferred)
• Strong knowledge of CPT and ICD coding
• Excellent written and verbal communication skills
• Strong customer service skills and a professional approach to every interaction
• Ability to stay calm and effective under pressure
• Comfortable working independently in a remote environment

Schedule

This is a full-time, remote position with a Monday through Friday, 9:00 AM to 5:00 PM EST schedule.

Compensation

Compensation is $23 to $26 per hour, based on experience.

Join Us

At First Fertility, you'll be part of a mission-driven organization making a meaningful impact for patients across the country. We offer competitive pay, comprehensive benefits, and a collaborative team environment that supports you in doing your best work.