[Hiring] Bilingual Medical Virtual Assistant @Winning Assistants

Role Description

Our client is a pediatric therapy provider serving children and families throughout Orlando, Florida. They are seeking a highly organized, detail-oriented Bilingual Medical Virtual Assistant — Pediatric Therapy to support:

• Scheduling
• Billing
• Insurance coordination
• Patient communication
• Excel-based tracking
• Daily administrative operations

This is a fast-paced role that requires fluent Spanish and English communication, strong Excel skills, excellent follow-through, attention to detail, and the ability to manage multiple responsibilities throughout the workday.

Qualifications

• Healthcare Administrative Experience: Required. At least 1 year in a medical office, healthcare administration, medical billing, medical scheduling, patient coordination, or a similar role.
• Bilingual Spanish and English Communication: Required. Fluent in speaking, reading, and writing in both languages.
• Medical Scheduling Experience: Required. Experience in scheduling, confirming, rescheduling, and tracking patient appointments.
• Insurance, Claims & Prior Authorization Experience: Required. Knowledge of medical billing, insurance verification, claims processing, and prior authorizations.
• Medical Coding Knowledge: Required. Familiarity with medical coding standards, including ICD-10, CPT, and HCPCS.
• Therapy Unit Tracking Experience: Required. Ability to accurately convert therapy units into billable hours, including 15-minute and 30-minute units.
• Microsoft Excel Experience: Required. Strong proficiency in Excel, including formulas, calculations, sorting, filtering, and data organization.
• TheraBill or Similar System Experience: Preferred but not required.
• GroupMe or Similar Platform Experience: Preferred.

Requirements

• Camera must remain ON during scheduled working hours, including meetings, trainings, and communication.
• Must remain responsive throughout the scheduled workday.
• Must actively monitor assigned communication platforms, including GroupMe.
• Must have a professional and distraction-appropriate remote workspace.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal training and certification.
• Top 1% VA Performance Training: Access to proprietary training on communication, client management, and productivity systems.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support.
• Optional Performance-Based Incentives: Some clients may offer bonuses or increased hours based on performance.