[Hiring] Bilingual Medical Receptionist @Hire Emerald

Role Description

We're looking for reliable, professional, and service-oriented Bilingual Medical Receptionists to join a growing remote healthcare support team. In this role, you'll serve as the first point of contact for patients and healthcare providers, managing communications, coordinating appointments, verifying insurance information, and supporting the daily administrative operations of U.S.-based medical practices. You'll play a key role in delivering an outstanding patient experience while ensuring smooth and efficient office operations. This position is ideal for someone who thrives in a fast-paced healthcare environment, enjoys helping patients, and takes pride in providing exceptional customer service with accuracy and professionalism.

What You'll Do

• Patient Communication
  • Handle inbound and outbound phone calls, emails, and patient messages.
  • Professionally assist patients, providers, and healthcare staff.
  • Deliver exceptional customer service while maintaining patient confidentiality.
• Appointment Coordination
  • Schedule, reschedule, and confirm patient appointments.
  • Coordinate provider calendars and daily schedules.
  • Assist patients with appointment-related questions and follow-up communications.
• Healthcare Administration
  • Verify patient insurance eligibility and benefits.
  • Maintain and update patient demographics within EMR/EHR systems.
  • Keep patient records accurate and organized.
  • Support daily administrative workflows for healthcare providers.
• Office Support
  • Maintain reports, databases, and administrative documentation.
  • Assist with special projects and additional administrative responsibilities.
  • Collaborate with healthcare teams to ensure efficient office operations.

Qualifications

• At least 1 year of experience supporting U.S. healthcare accounts through a medical practice, BPO, CPO, or freelance healthcare environment.
• Advanced bilingual proficiency in English and Spanish (written and verbal).
• Neutral or minimal English accent with excellent verbal communication skills.
• Experience using EMR/EHR systems.
• Experience with insurance eligibility verification.
• Strong proficiency with Microsoft Office and Google Workspace.
• Excellent organizational, multitasking, and time management skills.
• Ability to work independently in a remote environment.
• Comfortable interacting directly with patients in a fast-paced healthcare setting.

Preferred Qualifications

• Degree or coursework in an Allied Health field.
• Experience supporting U.S. physicians or medical practices.
• Experience with patient scheduling and appointment coordination.
• Knowledge of HIPAA compliance and patient confidentiality standards.
• Experience working remotely in a healthcare support role.

Candidate Evaluation Considerations

• Professional and empathetic patient communication skills.
• Experience supporting U.S. healthcare providers.
• Knowledge of insurance verification and EMR/EHR systems.
• Organizational skills and attention to detail.
• Ability to multitask while maintaining a high level of customer service.
• Reliability, professionalism, and accountability.
• Strong verbal English communication with a neutral or minimal accent.

What Success Looks Like

• Patients receive timely, professional, and friendly communication.
• Appointment schedules remain accurate and well organized.
• Insurance verification and patient records are maintained accurately.
• Providers receive reliable administrative support that improves office efficiency.
• Daily administrative workflows are completed accurately and on time.
• Patients consistently receive a positive experience throughout every interaction.

Benefits

• Fully remote opportunity.
• Competitive hourly compensation.
• Join a fast-growing organization supporting healthcare providers across the United States.
• Receive ongoing training and professional development.
• Work with experienced healthcare teams across multiple specialties.
• Long-term career growth opportunities within the healthcare industry.

Important Notes

• Applications may receive priority consideration if candidates:
• Have previous experience supporting U.S. healthcare practices.
• Have experience with patient scheduling, insurance verification, and EMR/EHR systems.
• Possess advanced bilingual English and Spanish communication skills with a neutral or minimal accent.
• Have experience in customer-facing healthcare environments.
• Are available to work during US Business Hours.