[Hiring] Bilingual Front Desk/ Insurance Specialist @Staffing for Doctors

Role Description

We are seeking a compassionate, fluent bilingual Virtual Medical Assistant to support our client's Cardiology practice. The ideal candidate has direct hands-on experience using eClinicalWorks (eCW) in a U.S. healthcare setting.

• Handle high-volume inbound patient phone calls via eCW VoIP, assessing patient needs and directing calls accurately.
• Check patient insurance eligibility to confirm coverage before scheduling.
• Process and coordinate urgent/stat patient appointments swiftly.
• Communicate test results and stat diagnostic reports directly to patients using TigerConnect.
• Deliver empathetic, highly professional patient support, upholding strict standards of patience, respect, and clinical etiquette.

Qualifications

• EHR Proficiency: Required active experience with eClinicalWorks (eCW). Experience with Studycast is a plus, but not required.
• Communication Tools: Hands-on experience using TigerConnect for patient/clinical communication.
• Specialty Background: Prior administrative or medical assistant experience within a Cardiology practice.
• Soft Skills: High level of emotional intelligence, empathy, and a gentle phone demeanor suitable for cardiac patients. Zero tolerance for unprofessionalism or impatience.

Company Description