[Hiring] Bilingual Medical Patient Coordinator @Winning Assistants

Role Description

We are seeking an experienced and highly organized Bilingual Medical Patient Coordinator who is fluent in both English and Spanish to support daily patient communications, insurance verification, appointment scheduling, and remote front desk operations.

• Serve as an important point of contact for patients, helping them navigate appointment scheduling, insurance coverage, and estimated out-of-pocket costs.
• Manage high volumes of inbound calls and coordinate patient appointments.
• Assist the on-site front desk team with remote patient check-ins during busy clinic hours.

Qualifications

• Fluent in both English and Spanish, including verbal and written communication (mandatory and non-negotiable).
• Previous experience in U.S. healthcare administration, medical reception, medical scheduling, or virtual medical assistance.
• Hands-on experience verifying U.S. patient insurance eligibility, coverage, and benefits.
• Strong patient communication and customer service skills.
• Excellent attention to detail when reviewing insurance information and patient records.
• Professional, patient, empathetic, and service-oriented communication style.
• Knowledge of HIPAA requirements and patient confidentiality standards.

Requirements

• Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available for video meetings with camera on when required.
• Must be available to work full-time, Monday through Friday, from 8:00 AM to 5:00 PM Eastern Time.
• Must be dedicated to the assigned practice during working hours.
• Must maintain HIPAA-compliant work practices and patient confidentiality.

Benefits

• Access to world-class support for questions, guidance, contract matters, and client communication.
• HIPAA & Cybersecurity Training + Certification (Provided).
• Top 1% VA Performance Training.
• Client-Approved U.S. Holidays.
• Access to Tools & Resources.
• Optional Performance-Based Incentives.