[Hiring] Bilingual Care Coach @Humana

Role Description

The Bilingual Care Coach works as a non-clinical member of the care management team. You will use your healthcare knowledge and employ a variety of approaches to evaluate and support a member's optimal wellness in this role. This is a remote position located in Puerto Rico, so the work is done telephonically, but you must live in Puerto Rico to be considered. Care Coaches must be fully bilingual in English and Spanish with the ability to pass a language proficiency test in both languages.

• You will conduct telephonic outreach (primarily via auto-dialer) to members with multiple chronic conditions and financial or functional barriers.
• You will assess member needs through data review, structured assessments, and direct conversation to develop and manage individualized care plans.
• You will coordinate services and connect members to appropriate clinical and community resources to support health outcomes.
• You will identify and resolve barriers that impede effective care and member independence.
• You will monitor progress toward desired health outcomes and adjust care strategies as appropriate.
• The Care Coach maintains strict adherence to compliance requirements and navigates multiple computer systems simultaneously while engaging members in a structured environment with limited schedule flexibility.

Qualifications

• You must reside in Puerto Rico for this position.
• Associate degree in any subject (No ADN, RN, LPN or SW degrees).
• Must be bilingual in English and Spanish (reading, writing and speaking).
• 2 or more years of experience in direct adult patient care (in settings such as long-term care, home and community-based services, hospital/facility setting, case management, or managed care organizations).
• Experience working with members of a healthcare team.
• Experience navigating a variety of electronic software programs, including electronic medical records.
• Experience building relationships with internal and external customers.

Preferred Qualifications

• Bachelor's degree in an Allied Health Science.
• Experience working with elderly or chronically ill patients.
• Experience with Medicare and Medicaid patients.
• Experience conducting health assessments with patients.
• Experience assisting patients with health benefits and coordinating care.
• Experience with health promotion, coaching and wellness.
• Knowledge of community health and social service agencies and additional community resources.

Requirements

• Work at Home Requirements: Minimum download speed of 25 Mbps and upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.

Scheduled Hours

• The shift is 8:30 AM to 5:30 PM EST (9:30 AM to 6:30 PM during Daylight Savings).
• No time off is permitted during the first month of training.
• The first 90 days following training are critical in building your foundation; therefore, planned or unplanned time away should be minimized as much as possible.

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$43,000 - $58,100 per year

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.