[Hiring] Bilingual Cardiac Rehab Intake Specialist @Aviary

Role Description

Aviary Health is hiring a Bilingual (English/Spanish) Cardiac Rehab Intake Specialist to join our cardiac recovery program to partner with our users to provide personalized care for cardiac recovery patients. In this role, you will partner with our exercise physiologists, patient experience, product, and marketing teams to support patients via video calls, track individual progress, and provide feedback and support for patients. The right person for this role is familiar with the management of cardiac conditions, CHF, other chronic conditions, smoking cessation, women’s health, substance abuse, mental health, or recent nutrition, and exercise trends.

Responsibilities

• Conducting initial assessments for patients who are enrolling in our virtual cardiac recovery program.
• Educating patients on program benefits and the importance of risk factor modification.
• Coaching individuals through electronic (chat) messaging and video sessions.
• Problem-solving and supporting individuals’ current and evolving goals.
• Adapting in-clinic best practices to a remote-care delivery model.
• Completing individualized treatment plans for patients starting the program to include: nutrition assessment, psychosocial assessment, fitness assessment, and co-morbidities assessment.
• Translating the latest up-to-date, evidence-based best practices for chronic condition management into a relatable and empowering approach.
• Motivating and encouraging patients during initial visits.
• Basic understanding of cardiac procedures and medications.
• Reviewing medical history.
• Goal setting and motivational interviewing for special populations.
• Basic understanding of clinical documentation.

Qualifications

• A minimum of three years of experience helping people manage their health, ideally in a clinical setting and/or a remote health coaching setting.
• A degree in a health-related field.
• Experience with counseling or education of disease management in a medical setting as well as recent nutrition and exercise trends.
• Passion and enthusiasm for helping people change their lives.
• A diversity- and inclusion-first mindset.
• Detail-oriented and team-first mindset.
• A resourceful nature, and creativity to help people engage in their health.
• Fluent in English (written and verbal).
• Bilingual in English and Spanish a huge plus.
• Some experience in a clinical setting.
• Some knowledge of cardiac rehabilitation.
• Experience working with an elderly patient population.

Requirements

• Bonus Points Experience - coaching in smoking cessation, diabetes management, and special populations.
• Fluent in both English and Spanish required.

Benefits

• Compensation: $50 per 90-minute session.
• Work Structure: Fully Remote.
• Schedule/Shift: 30-40 hours/week, ideally between 10am and 5pm ET.

Company Description

Aviary Health was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives. We're backed by leading VCs including SignalFire, Pear, GFC, 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan. We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health.