[Hiring] AVP, Clinical & Specialized Services @Aflac, Incorporated

Role Description

This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful in this role?

• Extensive knowledge of disability and absence management, clinical operations, vocational rehabilitation, behavioral health, workplace accommodations, and claims management practices.
• Broad knowledge of federal and state regulations affecting disability, leave administration, workplace accommodations, healthcare, and insurance operations.
• Demonstrated ability to assess emerging industry, workforce, clinical, and regulatory trends and translate insights into business and operational strategies.
• Strong understanding of professional standards governing licensed and credentialed disciplines, including clinical, vocational rehabilitation, behavioral health, and related functions.
• Proven ability to lead multidisciplinary professional teams and build organizational capabilities that support current and future business needs.
• Knowledge of financial management, budgeting, and expense controls to effectively allocate resources while maintaining service quality and operational performance.
• Knowledge of employee relations principles and leadership practices to foster employee engagement, address workplace issues, and support organizational objectives.

Qualifications

• Bachelor's Degree in Business Administration, Healthcare Administration, Nursing, Rehabilitation Counseling, Human Services, Insurance, or a related field.
• 10 years of professional job-related experience.
• 5 years of management experience.
• Or an equivalent combination of education and experience.

Education & Experience Preferred

• Master's Degree in Business Administration, Healthcare Administration, Nursing, Rehabilitation Counseling, Human Services, Insurance, or a related field.
• Professional licensure or experience working within clinical, behavioral health, vocational rehabilitation, disability management, rehabilitation counseling, healthcare, or related professional environments.

Travel

• Less than or equal to 10%.

Principal Duties & Responsibilities

• Ensures clinical and specialized service teams are aligned with organizational objectives, customer needs, industry best practices, and business strategies.
• Directs multidisciplinary teams across clinical, behavioral health, vocational rehabilitation, ADA, and financial management functions, providing strategic and operational leadership for specialized service delivery.
• Evaluates emerging industry, clinical, vocational, workforce, and regulatory trends and develops strategies to align services, capabilities, and operating models with evolving business needs.
• Drives performance analysis to assess progress toward business objectives and identify opportunities to improve operational effectiveness, service quality, customer experience, and financial performance.
• Provides strategic direction of the planning and implementation of policies, objectives, and activities to ensure consistent application of professional standards, evidence-based practices, regulatory requirements, and organizational goals.
• Partners with Claims, Legal, Compliance, Product, Underwriting, Sales, and Finance leaders to develop and implement strategies that enhance service delivery, operational effectiveness, financial performance, and risk management.
• Provides executive oversight and governance for clinical and specialized services that support complex claim decisions, accommodation assessments, return-to-work initiatives, financial recovery activities, and litigation support.
• Performs other duties as assigned.

Benefits

• The salary range for this job is $170,000 to $210,000.
• In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no costs to employee).
• 401(k) plans, annual bonuses, and an opportunity to purchase company stock.
• On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave.
• Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.