[Hiring] Stem Cell Clinical Specialist @CooperCompanies

Role Description

The Stem Cell Clinical Specialist provides first-level clinical support for clients, healthcare providers, and internal teams on behalf of the Stem Cell Clinical Sales Support team. The Stem Cell Clinical Specialist is an integral part of the clinical team and supports the execution of a variety of clinical programs and projects. This role provides direct first-level clinical communications with clients, healthcare providers, and internal teams. Additionally, the Stem Cell Clinical Specialist contributes to clinical programs, operations, and projects.

• Communicates directly with clients, healthcare providers, and internal teams regarding Quality Standard Notification reports and inbound sample utility inquiries.
• Generates and distributes follow-up emails regarding sterility results for newborn stem cell samples.
• Communicates directly with clients, healthcare providers, and internal teams regarding routine scientific inquiries.
• Supports Consumer Sales and Services by answering real-time clinical questions.
• Identifies opportunities to improve processes for Quality Standard Notifications, follow-up for sterility results, and triage of inbound inquiries and works with manager on potential solutions.
• Assists with auditing and updating Knowledge Base responses and Standard Response templates for basic FAQs.
• Supports recruitment of client families into internal donation programs in line with appropriate protocols.
• Contributes to other clinical team projects as needed.

Travel is not required for this position.

Qualifications

• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Strong written and verbal communication skills.
• Basic skills in the use of Excel, Word and PowerPoint.

Requirements

• 5+ years of experience in a clinical, laboratory, research, health education, or customer service role.
• Undergraduate degree in life sciences or a related field or equivalent relevant work experience required.

Benefits

• Competitive total compensation plan.
• Variable pay opportunity and benefit package that accompanies this role.
• Good faith estimate of the salary range for this role is $70,000-$75,000.