[Hiring] Associate Health Coach @Hinge Health

Role Description

As part of the comprehensive clinical care team at Hinge Health, health coaches utilize their behavior change expertise to impact members across the MSK, GI, pelvic health and healthcare spectrum, via telehealth video visits and in-app messaging. We believe in applying the Biopsychosocial model, evidence-informed practice, and innovative thinking with technology to help members reduce pain and achieve meaningful outcomes.

The role is called “Flex Associate Health Coach” for a reason - your flexibility and resilience is critical!

• You thrive in situations requiring you to constantly adapt and evolve.
• Change is not a scary word to you, and you want to continually improve yourself, your profession, and healthcare as a whole.

Our Flex hour model:

• As a non-exempt employee, you will be scheduled to work between 25-40 hours/week (with optional overtime if offered), which fluctuates depending on member needs.
• You will be notified of your schedule outlook at least one month in advance and fully confirmed 2 weeks in advance.

You embrace technology-forward care delivery, utilizing telehealth, in-app messaging, and a variety of digital tools to serve members at significant scale.

Qualifications

• High emotional intelligence and top tier coaching skills to help members understand their relationship to movement and connect them to the Hinge Health program in a meaningful manner.
• Excellent communicator via live interactions (video visits) and asynchronous in-app messaging.
• Track record of delivering high quality coaching to a large caseload, consistently meeting metrics for coaching quality, member outcomes, and efficiency.
• Demonstrates change agility and a growth mindset amidst ongoing coaching practice and program changes in a fast-paced environment.
• High aptitude for technology, troubleshooting, and learning new features and tools.
• Comfortable working alongside AI-powered tools while maintaining personalized, human-centered communication.
• Critically evaluates AI-generated outputs, applies professional judgment, and ensures the member experience reflects highest quality standards.

Requirements

• NBHWC Board Certification and professional Health Coach training from an NBHWC-accredited program required.
• 2+ years experience in health coaching.
• Experience with large caseloads.
• Demonstrated prior experience working with behavior change or chronic disease management, including but not limited to MSK, GI, diabetes, weight loss & nutrition, mental health.
• Must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States.
• Serve as a visible member of our care team, which requires your name and photograph/likeness to appear in our product and associated marketing materials.
• Current and foreseeable future state of residence within: [list all Tier 3/4 states regardless of time zone].
• This role requires you to work within the designated hours of 7am - 9pm PST (regardless of your location).
• Ability to work evenings (4pm and later within designated hours).

Preferred Qualifications

• Able to work weekends.
• Additional certifications in orthopedics, pain science, women's health or related specialties.
• Medical fluency in Spanish (written and verbal).

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development.

Company Description

Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care—from acute injury, to chronic pain, to post-surgical rehabilitation—and the platform can help to ease members’ pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California.