[Hiring] Associate Director, Patient Support Program Strategy @MSD

Role Description

The U.S. Oncology business within our company is a growing and dynamic organization committed to advancing innovative therapies for patients with cancer. We have an exciting opportunity to join our dynamic commercial team as we prepare for the potential U.S. launch of an mRNA-based individualized neoantigen therapy for early-stage melanoma, being developed through an alliance partnership. This novel product has the potential to redefine personalized cancer treatment and requires a highly coordinated operating model to support seamless therapy delivery across a complex treatment ecosystem.

Reporting to the Director, Patient Support Strategy Lead, the Associate Director, Patient Support Program Strategy will be responsible for establishing the vision, strategy, and governance framework for the Patient Support Program (PSP) supporting an individualized therapy. This role will oversee the development and continuous evolution of hub services, enrollment and consent processes, affordability solutions, and case management capabilities designed to help patients successfully navigate a complex treatment journey. The Associate Director will translate patient support priorities into scalable program requirements, service models, business rules, and performance standards while ensuring seamless integration across reimbursement, affordability, patient navigation, and support services. Through close partnership with internal stakeholders and external vendors, this individual will drive the development of innovative, compliant, and patient-centered solutions that support patient access and overall patient experience.

Qualifications

• Bachelor's degree or equivalent (BA/BS)
• MBA or equivalent preferred

Requirements

• Minimum of 5 years of experience in pharmaceutical, biotechnology, with experience spanning patient services, patient access, reimbursement support, affordability programs, or hub strategy
• Demonstrated experience designing, implementing, and optimizing patient support programs, hub services, affordability solutions, or patient access capabilities
• Strong understanding of the patient support and access landscape, including hub service models, payer dynamics, buy-and-bill reimbursement, medical benefit coverage, benefits investigation and verification, prior authorization, appeals, and patient enrollment requirements
• Strong understanding of affordability program design, including copay program structures, financial assistance solutions, patient eligibility criteria, annual benefit limits, cost-share considerations, and program governance
• Experience developing enrollment, consent, and patient data strategies, including programs involving patient support participation, privacy requirements, protected health information (PHI), and complex data management considerations
• Strong strategic thinking and problem-solving capabilities, with a demonstrated ability to navigate ambiguity, resolve complex operational challenges, and translate strategy into execution
• Excellent communication, collaboration, and stakeholder management skills, with the ability to influence decisions and build alignment across a complex matrix organization

Benefits

• Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family)
• Retirement benefits, including 401(k)
• Paid holidays, vacation, and compassionate and sick days
• Annual bonus and long-term incentive eligibility, if applicable