[Hiring] Answering Service Registered Nurse @TriHealth

Role Description

Join TriHealth as an Answering Service Registered Nurse! At TriHealth, you'll do more than answer calls. You'll be a trusted clinical resource who helps patients navigate care when they need it most. As part of one of the region's leading healthcare systems, you'll use your nursing expertise to:

• Assess patient needs
• Provide evidence-based guidance
• Coordinate care across providers and specialties
• Ensure every patient interaction reflects our commitment to exceptional service, safety, and compassion

Join a collaborative team where your voice matters and your impact is felt every day. You'll work with advanced technology, support a patient-first culture focused on "First Call Resolution," and play a critical role in connecting patients to the right care at the right time.

Apply today and grow your career with a team that truly values you.

Qualifications

• Associate’s degree in nursing (Required)
• 2 - 3 years’ experience in Professional Nursing (Required)
• Typing skills
• Microsoft Office proficiency
• Electronic Medical Charting experience
• Phone Skills
• Customer Service experience
• Registered Nurse - COMPACT (Multi-State) RN- Registered Nurse- State Compact Licensure within 8 weeks of hire (Required)

Requirements

• Answer incoming calls in a timely manner
• Triage calls using Nurse Triage and excellent customer service, telephone, and communication skills
• Manage calls with "First Call Resolution" in mind
• Collect and document data from patients to provide the best course of action following protocols
• Facilitate care between physicians, hospitals, pharmacies, other specialties of TH, and the patient
• Obtain and utilize a working knowledge of QGenda, Epic, Cadence, Cisco Phone System, Voalte, and Kronos
• Ensure messages are complete and thorough, including all nursing/medical advice rendered
• Report critical/vital value labs to physicians
• Call for care instructions and referral process to ER or use of 911
• Relay messages to patients from the office and provide a positive experience
• Uphold patient privacy, confidentiality, and HIPAA regulations

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Paid time off
• Retirement plans
• Tuition reimbursement

Company Description

TriHealth is committed to investing in our team members through professional development, meaningful work, and the opportunity to make a difference in the communities we serve.